Client / Customer Care Rep

Client Service Representative About us, VCA Douglas County Animal Hospital is a busy, AAHA-accredited general practice in the vibrant town of Castle Rock - located just outside of Denver. There's always plenty to do with great restaurants, and local events like wine and art festivals, outdoor concerts, walks, runs, great shopping, and more. Having served the community for many years, we pride ourselves on client service and teamwork to ensure excellent patient care. We are a client based practice striving to help each client and patient to the best of our abilities. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., Managing medical records, charts, reports and correspondence. • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside. Compensation and Benefits - We offer a competitive compensation and benefits package for eligible full-time employees, including: Medical/dental/vision insurance Short term/Long term disability Pet care discounts Paid time off (including holiday and sick days) Health and well-being program that provides resources and training Compensation negotiable based on experience, $15 to $20 per hour And much more At VCA we are committed to diversity, equity and inclusion, and want to be a place where a diverse mix of talented people want to come, stay, and do their best work. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. We are proud to be an Equal Opportunity Employer - Veterans / Disabled. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians - including 500 who are board-certified specialists - nearly 4,000 credentialed technicians and over 10,000 veterinary assistants - all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands.