Dining Room Hospitality Server

Server/Bartender

The Server/Bartender is the representative of ISS Guckenheimer. He/she is responsible for the effective and efficient functioning of pantry offices or executive dining rooms within the guidelines established by the client organization and the corporation. They are further responsible for providing the highest professional standards.

Success criteria:

Be able to anticipate customer needs, deliver on those needs, and exceed expectations

Identify service deficiencies and communicate effectively with managers before they become long-term issues

Demonstrate customer hospitality and service standards by providing excellent one-on-one customer service

Be reliable, responsible, dependable, and fulfill obligations

Ensure full compliance with Allergen Policy

Ensure full compliance with Alcohol Awareness Policy

Key areas of collaboration and influence:

Ability to effectively communicate, motivate, and interact with all customers to help build and speak about the culture of Guckenheimer/ISS

Develop and maintain good relations with cooks, servers, porters, and managers

Greet, smile, make eye contact, and make customers feel welcome

Ideal candidate experience:

Minimum 2 years of customer service experience in fine dining and executive-level service

Ability to describe food menus and the preparation of a variety of nonalcoholic and alcoholic drinks

Knowledge of food principles and processes for providing customer service

Knowledge and skill in standard fine dining service techniques

Must be able to work cooperatively with all co-workers, treating them with courtesy and respect always

Must act professionally to set an example for all others, even when acting in the capacity of a wait person

Must be able to take and organize reservations, use proper phone etiquette, and assign proper seating arrangements as needed

Attention to detail

Prior knowledge of dining electronic/POS systems

Previous bartending experience preferred.

Knowledge of drink recipes, mixology techniques, and bar equipment.

Excellent communication and customer service skills.

Ability to multitask and work in a fast-paced environment.

Must be of legal age to serve alcohol.

Key accountabilities:

To comply with all SERV Safe and HACCP programs and principles

Respond to customer concerns professionally and urgently per company policy

Must follow all safety rules and be actively aware and observant in the prevention of accidents

Commitment to the service values and ethics per company's standard

Maintains all rooms presentation and sanitation standards

Substitute for or assist other pantry employees during emergency or rush periods

Coordinate with guests to record drink and food orders

Maintain inventory of beverage and food merchandise, ensuring it is fully stock throughout the day

Assist internal and external guests, place requests and answer inquiries in a friendly manner

Ensure proper delivery of orders according to specific timeframes

Administer efficient delivery of food and drinks to the dinner table to ensure good dining services

Perform side work and end of shift closeout tasks

Provide exceptional table service to our customers and maintain the table appearance

Portion, arrange, and garnish food, and serve food to patrons

Ensure food service set up is clean, neat, and attractive while following the company's guidelines

Completion of additional cleaning and dishwashing assignments.

Must follow other duties as assigned

Physical demands & work environment:

Work up to 8 hours a day on your feet, excluding breaks

Must be able to lift a minimum of 25lbs

Come to work properly dressed according to the dress code

Employees must be able to work under pressure and time deadlines during peak periods

HSEQ compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where applicable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.

ISS Facility Management