Service / Help Desk / Technical Support

National G&A 16 Farber Road Princeton, NJ 8540, USA

Community Options, Inc. is a national non‑profit agency providing services to individuals with disabilities in 12 states.

We are now hiring a Full‑Time Help Desk Analyst in Hillsborough, NJ . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.

Starting pay is $50,000 / annually

Responsibilities

Provide prompt, courteous support company wide, in person or via phone or email

Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment

Understand and Follow documented service operations, policies, and procedures

Provide prompt, courteous, and complete resolution of customer requests

Diagnose and troubleshoot hardware and software issues primarily in a Windows environment

Receive and document all inbound tickets, emails, phone calls, and in‑person request for IT services

Travel to local offices to troubleshoot and resolve issues

Document, track and monitor technical problems and solutionsPrepare activity reports

Inform management of recurring problems

Redirect problems to correct resource

Identify and redirect situations requiring urgent attention

Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation

Additional tasks and responsibilities may be assigned

Minimum one year of professional IT experience

Valid Driver's License

Experience supporting Android and iPhone, Mobile Device Management a plus

MAC OS experience also a plus

Working knowledge of printer management

Experience working with LAN administration

Logical troubleshooting skills

Excellent time management and interpersonal skills and a high‑level attention to detail

Understanding of best security practices and continual updating of knowledge base

Why Community Options?

Competitive Insurance Benefits (Medical, Dental, Vision)

Paid Holidays—Including a Birthday Holiday

Generous PTO

Employee Incentive & Discount Programs

403b Retirement Plan

Incredible career growth opportunities

Send Resumes to: View email address on click.appcast.io

Community Options is an Equal Opportunity Employer M/F/D/V

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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