Head of Marketing Services

Service Manager

Grow with TRU LAND Equipment. We're a leading John Deere dealer with 18 locations across Indiana and Ohio, serving residential, commercial, and agricultural customers. Manages service operations within the location to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction.

Executes service department marketing plan with the direction from corporate service manager and marketing manager.

Ensures that all service warranty and Product Improvement Program claims are submitted within the required timeframe to receive maximum credit.

Schedules and assigns jobs and work areas to team members in the Service Department according to their skills and knowledge.

Manages repair order system for completeness and accuracy prior to timely customer billing.

Ensures all departmental tools, equipment, and vehicles are in good working order.

Manages team member development activities for team members reporting to this position.

Manages the location service department in accordance with TRU LAND Equipment guidelines for safety and proper workspace practices.

Maintain, schedule, and participate in the location's the Afterhours Support System.

Maintains all departmental tools, equipment, and vehicles in good working order.

Manages recruiting, staffing and employee development activities for employees reporting to this position.

Assists with the development and training of service personnel and completes performance reviews of service staff.

3+ years of experience working in a service department; demonstrated experience consistently meeting performance metrics preferred.

• Experience with off road, construction, lawn, or heavy equipment.
• Experience operating vehicles, tools, and equipment for diagnostic purposes.
• Experience with basic computer functions; experience using Service ADVISOR or other computer based diagnostic repair tools preferred.
• High School Diploma, GED, or equivalent experience required; CDL (Commercial Driver's License) preferred.
• Comprehensive benefit package for full-time team members includes:
• Competitive bi-weekly wages
• Health, dental, and vision insurance
• Flexible Spending Account (FSA) & Health Savings Account (HSA)
• Paid Time Off (PTO) and Paid Holidays
• Company-paid short-term disability
• Life Insurance
• Employee Assistance Program (AEP)
• About TRU LAND Equipment

TRU LAND Equipment is a John Deere dealer with 18 locations in Indiana and Ohio that supplies and services a wide range of new and used equipment for residential, commercial and agricultural applications. With every phone call, every visit, and every job well done, we're creating lasting partnerships built on trust.

Our Vision: To enable our customers to cultivate, shape, and manicure the landscape through relationships, engagement, and experiences based on trust, integrity, and a sense of urgency.

Respect and Teamwork: Work together to solve our customer's needs

TRU LAND Equipment, LLC