Brand Ambassador (Temporary Position)

We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

The Brand Ambassador at the Client Relations Center is responsible for delivering an exceptional service experience to all internal and external customers. This position will provide information via phone, email, and chat. The ideal candidate will have luxury retail sales experience, outstanding customer service skills, and the ability to convey enthusiasm and passion for the brand(s) they support during every interaction.

greet all customers in a timely, professional and engaging manner.

Provide written responses to customers' inquiries via Email, social media and other channels, while meeting our service expectations in each conversation.

Build lasting relationships with customers by delivering first call resolution and taking ownership of every scenario.

Assisted sales: orders initiated by phone and/or website; this will involve a great deal of data entry and knowledge of the collections and use of storytelling trainings

Answer a wide variety of customer inquiries, including where to send items for repair, status of repairs, cost estimates, service diagnosis, and timelines

Bachelor's degree preferred but not required, especially in Fashion, Retail or related field

3+ years in contact center/customer service environment/retail, or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired

Experience in eCommerce, especially in the luxury retail sector preferred
Proficiency with Microsoft Office Product Suite (Word, Excel, PowerPoint, Teams, Outlook)
SAP knowledge a plus
Knowledgeable and active in Social Media channels (Facebook, Instragram, TikTok, etc.)
Knowledge and enthusiasm for luxury brand market segment (fashion, jewelry, etc.)
Must display a high level of maturity, poise, sound business judgement, and change management to work with luxury and exceptionally demanding clients.
Quick learning who can absorb extensive information on our brands' history, product offerings and communications/advertising program
Confidence and technical agility to learn and use multiple applications and systems; Flexible and availability to work within these hours of operation: Monday thru Friday (9am-9pm), Saturdays and Sundays (9am-6pm)
Availability to work holidays
Personal Skills
Bilingual ambassador: Spanish and English is a must. Portuguese is a plus