Front Desk Receptionist - Hotel - 3rd Shift

Front Office Manager

Communicates clearly and accurately regarding hotel amenities, outlet hours, services, local attractions, transportation options, and special events.

Answers phones promptly and responds to lobby activity, guest inquiries, and internal requests with professionalism and positive communication.

Complete guest check-in and check-out accurately in the PMS, confirming guest identity, payment method, room rate, preferences, room assignments, and electronic key access.

Prepares and sends pre-arrival communications, pre-blocks room requests, resolves room discrepancies and assigns rooms based on guest needs and availability.

Handles guest concerns, complaints, and service recovery with tact and urgency, resolving issues within approved guidelines and escalating when appropriate.

Coordinates special requests including but not limited to luggage assistance, dining reservations, transportation arrangements, and local recommendations to enhance the guest experience.

Balances assigned house cash bank and adheres to all cash-handling procedures, financial controls, PCI compliance, and key control requirements.

Maintains a clean, organized, and guest-ready front Office, lobby, and market area, ensuring items are stocked, rotated, and maintenance or ordering needs are reported.

Protects guest information and sensitive data while following all privacy, safety, emergency, appearance, and operational standards.

Monitors overnight hotel activity, performs property walks, and observes entrances, exits, stairwells, and public areas for cleanliness, safety, and security concerns.

Balance and reconcile all Front Office postings, verifying daily charges, adjustments, allowances, packages, taxes, and correcting or reporting discrepancies.

Closes the business day in the PMS if applicable, completes nightly processing, prepares and distributes required audit and operational reports, and maintains accurate logs and documentation.

Demonstrate reliability, professionalism, and flexibility by adhering to all company policies and conduct standards and performing additional job-related duties as assigned.

Requires high school diploma/GED.

Minimum one year of customer service experience; Computer proficiency preferred, experience with property management systems a plus.

Bilingual English/Spanish skills preferred.

Knowledge of local attractions, entertainment, and dining options preferred.

Availability to work a flexible schedule including weekends, holidays, and varied shifts.