Head of Client Support Services

Service Supervisor - Northeast (PA) Region

EWSO Field - The Woodlands, TX 77380

Level Experienced Position Type Full Time

Service Supervisor

Field Operations

Job Status: Full Time

Reports To: Fleet Manager

Amount of Travel Required: 95%

Thursday - Wednesday shift

Equipment Operators, Electronics Technicians, Mechanics, and MV Electricians.

Service Supervisors (SS) will collaborate with Fleet Managers to effectively coordinate daily workflow, delegate roles among operators, and conduct MIRU/RDMO activities. They are responsible for supervising all aspects of the company's field service operations and achievement of crew, regional and corporate objectives, in accordance with applicable governmental laws and regulations within the scope of the company's safety policies. They are fully aware of the company's goals and objectives ideals and help communicate these to the fleet.

and adheres to policies and procedures to ensure the wellbeing of all employees and drive operational excellence.

Supervises field personnel, ensuring they are fit for duty, assigning work, and ensuring the completion of that work in a safe and efficient manner.

Ensures necessary equipment is prepared for the job and safety, and equipment inspections are conducted in a timely and accurate manner.

Supervises and ensures the completion of Job Safety Analysis (JSA) forms, job safety checklist forms, and stop-work order forms.

Maintains close customer contact ensuring a high level of service.

Demonstrates financial responsibility in adherence to the Company's travel policy.

Performs other related duties as assigned to assist with successful operations and business continuity.

Successfully passes all applicable general pre-employment testing including but not limited to: background check, pre-employment drug screening, pre-employment fit tests, pre-employment aptitude and/or competency assessment(s).

Daily overtime required and in-person, predictable attendance.

Proficient in reading, writing, and comprehending English.

High School Diploma or GED required. An equivalent combination of education, specialized training, and relevant professional experience may be considered in lieu of a formal degree.

• Proficient in Microsoft Office products.
• Ability to attend, participate, and successfully complete the scheduled New Hire Safety training, including but not limited to H2S, Powered Industrial, and basic First Aid and CPR training.

Attends and successfully completes annual safety and operations recertification training.

Ability to work a minimum of 12-hour shifts for 14 consecutive days.

High mechanical and mathematical aptitude.

Ability to work a minimum of 12-hour shifts for 14 consecutive days.

Ability to receive instruction well and provide coaching and constructive feedback in interactions with other employees in a positive manner, within the framework of assigned work groups.

Fully knowledgeable, compliant and take initiative to promote and work with digital platforms including Active Learner, Paycom, KPA, and other company mandated systems.

Ability to effectively supervise others towards project completion.

Ability to effectively build relationships with customers and co-workers at the Field level.

Additionally, a Service Supervisor (SS) will display a high proficiency in the below competencies:

A SS is an autonomous leader and is responsible for the safety and professional development of himself/herself and the crew. SSs will demonstrate the highest standards of safety and quality in all activities while diligently following prescribed Best Practices. The SS should be familiar with the terms of the service agreement and job schedule to provide a high degree of reliability and operational excellence to our customers.

Operational: SS will ensure all crew needs are met in a timely manner including required training, PPE, scheduling issues, pay issues, etc. SS will plan and coordinate all crew movement to and from location using appropriate journey management practices. SS understands and is accountable for the timely and accurate submission of all required data for successful job completion and HSE compliance; and utilizes this data and digital platforms to improve fleet performance. The SS understands EWSO equipment use, configuration, spotting requirements, will aid Field Supervisors in move planning and is knowledgeable in the following key areas:

Critical Spares, and Inventory Management (including financial impacts).

Customer Interaction, relationship, and engagement.

Specific knowledge of all equipment (rates, equipment pressures, pump curves, etc.).

aids FS in stewarding crew's and individual goals.

Assessing and monitoring progression of the crew (perform bi-monthly assessment).

Leadership: The SS will serve as an example and a general mentor to the entire crew. They will directly mentor EO Leads (EOLs) on the continued development of the crew and their progression as well as coach and support the EOL's mentorship of assigned EO3s. SSs will attend and apply Leadership and Management training provided by the company.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work environment includes exposure to hazardous materials, operating conditions, audio up to 85 dB and inclement weather. Given these conditions employees are required to wear company mandated and issued personal protective equipment (PPE) (fire retardant coveralls, safety hat, steel-toe boots, safety glasses, ear protection and impact gloves) and must strictly adhere to all safety policies. Service Supervisors are regularly required to lift heavy objects; therefore, Service Supervisors must be able to lift 49 lbs. Work hours may include early morning, late evenings, and weekends, depending on job demands.

The Company is committed to the cause of equal employment opportunity for all employees and applicants, thus abiding by all applicable state and federal laws.