Customer Service Officers

Full time

Dealership:Hiring: Service Advisor

Pay: $50,000 - $70,000 Annually - Commission Earnings Based on Performance

Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

We are looking for a customer-focused Service Advisor to join our dynamic service team. You will be the primary point of contact for our service customers, delivering an exceptional ownership experience while identifying opportunities to recommend needed maintenance and repairs. If you enjoy helping customers, have sales skills, and a desire to grow with an industry-leading organization, we encourage you to apply.

Answer incoming calls and greet customers while following established customer contact procedures.

Build positive customer relationships by identifying concerns, assessing needs, and providing effective service solutions.

Conduct vehicle walk-arounds to evaluate service requirements and recommend appropriate maintenance and repair services.

Communicate service recommendations, costs, timelines, and expected completion dates to customers.

Secure customer approval for recommended services, multi-point inspections, and any additional repair requests.

Prepare accurate repair orders and service documentation using the ADP system while supporting upfront pricing standards.

Coordinate repair activities by dispatching work to technicians and maintaining service requirements and progress.

Provide ongoing status updates throughout the repair process to ensure customers remain informed and engaged.

Manage the customer delivery process, including reviewing completed work, explaining services performed, and returning vehicles promptly.

Process customer payments, ensure a seamless Sales-to-Service experience, and deliver exceptional customer service from initial contact through vehicle pickup.

1+ years of customer service, sales, or automotive industry

• Deliver exceptional customer service and building relationships with customers
• Basic computer skills
• We offer a comprehensive benefits package designed to support you and your family, including:
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. High School graduate or equivalent, 18 years or older required. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. Join us as we accelerate towards growth in automotive and beyond!