Retail Store Department Head

Marshalls
You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

Creates a positive internal and external customer experience
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; Communicates accurately and effectively with management and Associates when setting and addressing priorities; Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Supports and participates in store shrink reduction goals and programs
Available to work flexible schedule, including nights and weekends

• Strong understanding of merchandising techniques
• 1 year retail and 6 months of leadership experience

EAP; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. medical/dental/vision; life insurance; short/long term disability; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
USA Marshalls Store 0623 Pittsburgh PA This position has a starting pay range of $14.25 to $14.75 per hour.