Customer Service Ambassador-Part-Time

Fitting Room Service Ambassador (FRSA)
Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Across all brand touchpointsfrom Bloomingdales.com to our newest small store concept, Bloomie'severyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. The role of the Fitting Room Service Ambassador (FRSA) is to make the customer the number one priority by greeting and assisting the customers both in the fitting room and on the floor. The colleagues should respond to the customer for requests of additional merchandise and other assistance in the fitting room as well as ensuring every fitting room is customer-ready by promptly clearing merchandise and preparing it for its return to the appropriate areas on the selling floor. They should leverage their product knowledge to drive sales in the fitting rooms by educating, making product recommendations and assisting the customers. In addition, they should help maintain and recover, in adjacent areas, on the selling floor following company merchandise directives (in conjunction with the sales colleagues) to ensure the area is neat, clean and ready to shop.
Essential functions include greeting and assisting the customer both in the fitting room and on the floor, ensuring fitting rooms are customer-ready by promptly clearing merchandise and preparing it for its return to the appropriate area on the selling floor, responding to customer requests for additional merchandise and other assistance in the fitting room, leveraging product knowledge to drive sales through suggestive selling and customer assistance, ensuring merchandise is saleable, tagged and floor ready when preparing merchandise for its return to the selling floor, maintaining communication with store leadership team to support protecting the customer experience, drive sales and reduce shortage, communicating signs of potential loss including damage to merchandise, missing sensors, tags, etc., maintaining and recovering in adjacent areas on the selling floor ensuring the area is neat, clean and ready to shop, being proficient in Bloomingdale's Point of Sale systems and company devices to process sales in a warm celebratory fashion, and being available to work a varied retail schedule including nights, weekends and holidays.
Qualifications and competencies include no education or experience required, potential use of computers and handheld electronic equipment, becoming proficient in Bloomingdale's Point of Sale systems, ability to multi-task in a fast-paced environment, proven ability to build cross functional relationships across stores and the organization, ability to work a flexible schedule based on department and store/company needs, ability to work independently, and ability to lift and move items weighing up to 30 lbs.