Head of Services - Support and Managed

At Dungarvin, we are more than a provider of support services—we’re a mission-driven team rooted in respect, response and choice. Since 1976, we’ve been dedicated to meeting people where they are, working alongside them to provide person centered supports that allow people to live independently as possible. You’ll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, or other complex medical needs.
Join our nationwide family and let us help you achieve your unique goals and dreams.
Compensation: Competitive salary and bonus eligibility.
Typically, Monday - Friday 8 AM - 5 PM EST, with on-call responsibilities as needed to support operational needs and program coverage.
Travel Requirement: Approximately 50% travel throughout Lafayette and Kokomo areas.
Retirement Plan: 401(k) plan with employer match after one year of service.
Company-Provided Hardware and Cellphone Stipend: All necessary equipment will be provided, along with a monthly stipend for cell phone expenses.
Insurance & Health: Medical, dental, and vision coverage, pet insurance, supplemental insurance options, and flexible spending and health savings accounts (FSA and HSA). Plus, 100% company-paid long-term disability and life insurance.
Employee Perks: National Brand Discounts, Employee Referral Program and Employee Assistance Program.
Mileage Reimbursement: $0.45 cents per mile.
As the Director of IDD Residential Services (Area Director), you’ll lead a regional portfolio of residential services and play a key role in shaping what comes next for Dungarvin. You’ll have the opportunity to strengthen teams, develop leaders, and bring consistency and stability to programs while helping guide the organization through an exciting period of growth and change.
This is a high-impact leadership opportunity where you’ll influence people, culture, operations, and growth. Working closely with Area Managers, Program Directors, and state leadership, you’ll help teams navigate change, adopt new processes, and build strong, sustainable programs while keeping the people we support at the center of every decision.

Guide teams through organizational transitions, communicate change effectively, support adoption of new processes, and help maintain stability and engagement.
Drive Performance: Monitor budgets, staffing, expenses, and key performance indicators to strengthen operational stability, resource management, and program performance.
~ Champion Quality & Compliance: Ensure services meet regulatory, licensing, Medicaid Waiver, HCBS, and organizational requirements while promoting consistent, person-centered service delivery.

Bachelor’s degree in Human Services or a related field required, (Psychology, Counseling, Sociology, Allied Health, Special Education, etc).

• Human Services Experience: 5+ years of experience of supporting individuals with Intellectual and Developmental disabilities (IDD / DD), including direct experience overseeing residential services, group homes, Day programs or community-based programs required.
• Leadership Experience: 2+ years of progressive leadership experience developing staff, driving accountability, resolving operational challenges, and achieving quality, operational, and financial goals.

Regulatory Knowledge: Working knowledge of Indiana FSSA/BDDS requirements, IDD services, HCBS/CIH and Medicaid Waiver programs, state licensing requirements, CMS standards, and compliance and quality assurance practices in accordance with IDOH and CARF standards.
Technology & Data Analytics: Proficient with Microsoft 365 and operational reporting systems, with the ability to use Power BI dashboards and data to monitor trends, track outcomes, and support program performance.
Process Improvement & Change Adaptability: Demonstrated ability to adapt to organizational change, support evolving processes and workflows, and help foster team stability, service quality, and operational consistency during periods of transition.
Financial & Operational Management: Experience managing and supporting budgets of $5M+, monitoring P&L performance, assisting with forecasting, labor management, and resource allocation.

Builds trust, develops leaders, promotes accountability, and supports recruitment, retention, and professional growth across the region.

• Communication & Relationship Building: Communicates clearly and diplomatically while building effective relationships with employees, individuals and families, guardians, state agencies, and community partners.
• Evaluates staffing, compliance, financial, behavioral, and operational challenges, prioritizes competing demands, and makes timely, practical decisions.
• Helps teams navigate organizational change, shifting priorities, and evolving processes while maintaining stability, engagement, and service quality.
• Risk, Compliance & Accountability: Recognizes operational and service risks, follows through on corrective actions, and holds teams accountable for safety, quality, regulatory compliance, and organizational standards.
• Balances the rights, goals, and needs of individuals served with financial, staffing, and operational priorities to support sustainable, high-quality services.

With significant growth and a recent acquisition expanding our presence, you’ll have the opportunity to help shape what comes next, strengthening teams, improving programs, and helping bring organizations and people together around a shared mission.