Head of Programme Management

Program ManagerThe Program Manager provides support to programs (credit and non-credit), faculty, staff, and students for the assigned division and assists in efforts to increase student enrollment and retention in the respective programs. This position also provides administrative support to the assigned Dean.Associate's degree and five years of experience in an administrative support role.Bachelor's degree may substitute for the Associate's degree and five years experience.Excellent interpersonal, computer, oral, and written communication skills.Working knowledge of Microsoft Office, Word and Excel.Must be willing to work flexible hours.Proficiency in Microsoft Office Suite and comfort working with data and reporting tools.Job Duties and Other InformationProgram & Division Management:Supports the Dean with management of all credit and non-credit programs for the assigned division.In collaboration with the Finance Office, facilitates the tuition/fee set-up process for non-credit courses and the billing process for third-party contracts. Collaborates with the Financial Aid Office to facilitate awarding of tuition assistance for non-credit courses.Manage the purchase requisition process (including course fees) to procure equipment/supplies.Manage the faculty contract process for the assigned division in collaboration with appropriate college offices.Coordinates the collection and compilation of information from vendors, training providers, and faculty/staff.Collaborates with the RPCC Public Relations Office to develop promotional materials about technical programs, courses, and training opportunities.Student Enrollment and Records Management:Builds courses in Banner, as necessary, in collaboration with the division personnel and the Registrar's Office.Collaborates with the Registrar's Office to ensure student certificates of completion are created for designated courses and trainings.Collaborates with division personnel and the Registrar's Office to ensure IBCs earned by students are recorded and reported.Supports the Career Success office with tracking and entering job placement information.Assists with the admissions process for any selective admission technical programs, including application tracking and cohort orientations.Fosters and enhances business and industry partnerships to strengthen our region's workforce.Administrative and Institutional Support:Coordinates and assists with set-up, registration, catering, etc. Assists with coordination technical program graduation/pinning ceremonies, as applicable.Provides administrative support to the Dean.Maintains files, answers phones, submits requests for equipment and supplies, maintains calendar of appointments and room reservations, and assists with travel requests.