Salesperson - Inside-Sales

About Down East Seafood For over 30 years, Down East Seafood has been a go-to source for the freshest, highest-quality seafood among New York’s most celebrated chefs. What began as a single van sourcing clams from Maine has grown into a full-line seafood operation, delivering sustainably sourced selections six days a week across the Tri-State area. Based in a 17,000-square-foot facility in the heart of Hunt’s Point, the Bronx, Down East combines local expertise with coastal reach—providing premium seafood to restaurants in NYC, Westchester, Long Island, Southern Connecticut, and Northern New Jersey. With a commitment to freshness, traceability, and chef-focused service, Down East continues to bring the ocean’s bounty straight to the back of house.
Position Summary The Inside Sales & Sales Support Associate plays a critical role in supporting Outside Sales Representatives while directly contributing to customer satisfaction, sales growth, and account profitability. This hybrid position serves as an extension of the outside sales team by managing day-to-day customer needs, assisting with account setup and maintenance, analyzing sales and profitability data, and identifying growth opportunities within assigned accounts.
This role requires strong communication skills, analytical capability, attention to detail, and a proactive, customer-centric mindset. The associate will support 2-4 Outside Sales Representatives and maintain responsibility for select key accounts.
What you’ll do Support 2-4 Outside Sales Representatives as a primary point of contact for assigned customers
Assist with new account setup, onboarding, and ongoing account maintenance
Manage customer orders, order add-ons, credits, adjustments, and special requests
Communicate out-of-stock items, substitutions, and order changes proactively to customers and sales reps
Review incoming orders (phone, email, fax, voicemail) for accuracy and completeness
Ensure accuracy of entered and outgoing orders
Suggest and sell additional or complementary items when appropriate
Run and analyze reports related to: Account profitability
Gross profit per drop
Penetration and line growth opportunities

Identify trends, risks, and opportunities within assigned accounts and share insights with the outside sales team
Maintain responsibility for select key accounts, ensuring service levels, pricing accuracy, and issue resolution
Work closely with sales, operations, purchasing, and customer service to deliver a seamless customer experience
Escalate issues, irregularities, or customer concerns to the appropriate team members
Document and track customer complaints and assist with quarterly reporting
Assist with special orders, customer price lists, and program maintenance
Provide backup coverage for Outside Sales Representatives during vacations or absences
Attend inside and outside sales meetings and participate in sales initiatives as needed
Maintain a professional attitude and sense of urgency in a fast-paced environment
Other duties and projects as assigned by management
About you Minimum education: High School Diploma (college coursework a plus)
Prior experience in foodservice distribution, inside sales, customer service, or sales support preferred
Strong understanding of foodservice products, categories, and customer dynamics preferred
Comfortable working with reports, data analysis, and profitability metrics
Strong verbal, written, and telephone communication skills
High attention to detail with strong follow-through
Self-motivated, organized, and able to manage multiple priorities
Team-oriented with the ability to collaborate across departments
Able to work under pressure with a sense of urgency
Data entry and 10-key experience required
Bilingual (Spanish/English) a plus
The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.
Perks & Benefits Paid Vacations, Paid Holidays
Health, Dental and Medical Benefits
Weekly pay
Life Insurance
5% above cost for our high-quality food products
Employee discounts for travel and events
401k
Employee Stock Purchase Plan
The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.

#J-18808-Ljbffr Down East Seafood Inc.