Head Of Property Management Operations

This organization is a high-end builder of architecturally sophisticated spaces, delivering exceptional work across luxury custom homes, multifamily properties, commercial interiors, and other complex projects in the Vail Valley. Known for elevated craftsmanship, operational rigor, and strong client partnership, it brings thoughtful leadership and disciplined execution to every phase of construction.
The position is a director-level, regional leader responsible for ensuring projects are executed with disciplined excellence across budget, schedule, quality, and communication. This role owns the operating cadence that makes delivery predictable and enables scalable growth by setting standards, reviewing the critical work products, coaching project leaders, and stepping in to unblock execution when needed. This role exists to stabilize and systematize delivery so the business can grow without sacrificing quality or client experience, and so that leadership time can shift further from day-to-day project ops toward building the pipeline and investing in the team.

You’ll help tighten cadence and compliance across projects as the company scales and get to help shape the next generation of systems to drive operational excellence.
Work directly with company leadership in a high-trust environment, stewarding luxury details, complex coordination, and clients who expect proactive communication.
Partner with multiple on-site superintendents, each of whom typically lead 1–2 architecturally sophisticated custom projects with $3–$20 MM budgets in the Vail Valley.

The Delivery “Operating Cadence” Runs Reliably Across Projects
Project operations are consistent and predictable across active jobs in the region (exact span varies with workload and team capacity).

Drive disciplined execution of the core delivery system, including RFIs + RFI log, submittals, and PCAs / Project Cost Adjustments (cost-plus change communication)
Own cadence compliance: meeting rhythms, logs, review gates, and documentation quality standards
Margins Are Safeguarded With Tight Financial Oversight, Billing Accuracy, and Early Risk Detection
Draws are clean, billing aligns with real progress, and cost/scope/schedule risks are surfaced early with clear actions.

Flag scope gaps, procurement risks, and schedule threats early, with options and tradeoffs for resolution
Escalate to ownership when variance threatens client trust, delivery commitments, or major financial outcomes
Schedules function as true management tools, not artifacts—guiding sequencing, commitments, and proactive constraint removal.

Ensure schedules are realistic, current, and actively used with lookaheads and constraint management
Lead day-to-day escalation resolution when projects drift on schedule or coordination
Run (or strongly support) OAC and other client-facing meetings, ensuring decisions, owners, and follow-ups are documented
Maintain alignment across clients, architects/designers, subcontractors, and internal teams—especially when conditions change
Escalate client relationship risk and unresolved decision bottlenecks that threaten trust or progress
Quality and Craftsmanship Match Architectural Intent
Drive standards and early issue resolution across teams so quality is consistent, not personality-dependent
Partner with PMs/supers to surface and resolve coordination and design issues before they become field failures
Project leaders become more autonomous and effective; Mentor PMs and superintendents on documentation quality, cadence discipline, client management, and accountability
Step into stuck or under-resourced situations to unblock execution (player-coach), while avoiding becoming the permanent bottleneck
Demonstrated success leading complex construction delivery with high client expectations (luxury custom residential strongly preferred; multifamily/commercial/TI experience a plus)
Strong fluency in both field execution realities and project management discipline (budget, schedule, documentation, client communications)
Proven ability to coach and develop project leaders while driving consistent operating standards across multiple active jobs
Strong command of construction sequencing, coordination, and quality control in detail-heavy projects
RFIs/logs, submittals, PCAs, schedules, budgets/draws, and client updates
Comfort operating within modern construction documentation workflows and digital tooling. Current stack includes Construction Online for project management, Dropbox, Microsoft 365, and Adobe.
comfortable operating within structured systems rather than ad-hoc improvisation
Strong coaching instincts and emotional intelligence; Applicants must be currently authorized to work in the United States on a full-time basis.
Bonus: Discretionary bonus opportunities based on performance
Health, Vision, and Dental
PTO: Flexible PTO policy designed to support work-life balance while meeting project responsibilities.
Holidays: 7 holidays
Cell Phone Reimbursement: $100/mo
Mileage Reimbursement: Mileage reimbursement at the current IRS standard mileage rate.