Remote Customer Service Concierge

Patient Access Concierge - Albany, NYThis is a phone-based position to register patients, schedule appointments and surgeries, verifies demographic, clinical, financial, and insurance information during the (pre)-registration process, accepts point of service payments or provides guidance for payment options, and clears the patient for service delivery.This position is a remote position.Position Highlights:Advancement: Strong orientation program, generous tuition allowance and career developmentWork/Life: Office Hours – Monday - FridayWe offer great Benefits including: Tuition Reimbursement, etc.Accepts point of service payments.Enters patient information accurately into appropriate hospital information system(s).Refers patients with questions regarding financial liability to appropriate resource(s).Accepts medical authorization or referral forms, if appropriate.Processes key documents to facilitate obtaining insurance information.Educates patients/families on the use of registration kiosks or online systems.High school diploma. One to three (1-3) years experience within a hospital or clinic environment, an insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities.Consideration may be given for commensurate customer service experience in another industry.Knowledge of insurance and governmental programs, regulations and billing processes (Medicare, Medicaid, Social Security Disability, Champus, and Supplemental Security Income Disability), managed care contracts and coordination of benefits is preferred.Working knowledge of medical terminology, anatomy and physiology, and medical record coding (ICD-10, CPT, HCPCS) is preferred. Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).Excellent communication skills both verbal and written, data entry skills, and organizational abilities. Superior interpersonal skills are necessary for interacting with customers and colleagues. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.