Field Service Engineering

Job Description Field Service Engineer – CNC & Laser Equipment
Schedule: Monday–Friday | Regional Travel
Overtime: 5–15 hours/week (optional)
Employment: 6-Month Contract-to-Hire

Build a Long-Term Career in Advanced Manufacturing Technology
A leading global manufacturer of advanced industrial machinery is expanding its Field Service team and is looking for Field Service Engineers to support customers throughout Wisconsin and the surrounding Lakes Region.

You do not need years of Field Service experience to be considered. The company has a strong training program and is willing to invest in entry-level technicians with the right mechanical aptitude, technical education, and desire to learn.

You’ll receive hands-on training alongside experienced Field Service Engineers while learning to install, maintain, troubleshoot, and repair sophisticated CNC laser and automated manufacturing equipment.

Strong entry-level opportunity – extensive training provided for candidates with the right technical foundation

• ~6-month training and development ramp from preventative maintenance and installations into advanced troubleshooting
• Work with high-end CNC, laser, automation, and machine-tool technology
• Work directly with customers and develop valuable technical and communication skills
• Opportunities to grow into leadership, technical support, sales, account management, and other roles
• Join a global manufacturing technology company with a strong reputation and long history in the industry
• Work alongside experienced technicians who will help you develop your skills
• Monday–Friday schedule with weekends typically optional
• Home every weekend, even when traveling for longer installations

Your schedule will be provided at the beginning of each week, and you'll travel directly to customer facilities throughout the region.
Depending on your experience and training level, your responsibilities may include:
Installing and commissioning new CNC machinery at customer facilities
Performing preventative maintenance on industrial equipment
Troubleshooting mechanical and electrical issues
Communicating directly with customers throughout service calls
Documenting equipment issues, repairs, and work performed
Working alongside senior Field Service Engineers while developing your technical expertise
Most weeks involve approximately 2–3 customer sites, with travel planned strategically whenever possible.

Training & Career Development
The company is particularly interested in developing early-career technical talent.
New hires will begin with approximately one week of orientation and 1–2 weeks of technical training at the company's Midwest facility before being paired with experienced Field Service Engineers in the field.
Preventative maintenance
Machine installations
Learning the company's equipment
Technical certificate, Associate's degree, military technical training, or relevant hands-on experience
Background in Mechatronics, Industrial Maintenance, Electrical, Automation, CNC/Machining, Mechanical Technology, or a related technical field
Strong mechanical aptitude and an interest in understanding how machinery works
Basic understanding of electrical and mechanical systems
Strong communication and customer service skills
Ability to document technical work clearly
Willingness to travel Monday–Friday throughout the region
Comfortable working independently while representing the company directly with customers
Field Service or Industrial Maintenance experience
CNC equipment experience
Experience with lasers, press brakes, tube processing, automation, or other industrial machinery
Experience troubleshooting complex mechanical/electrical equipment
Entry-level candidates are encouraged to apply. A strong technical foundation and mechanical aptitude can be more important than years of experience.

Travel
This is a Monday–Friday regional travel position, with technicians returning home for the weekend.
Travel may include:
Personal vehicle with mileage reimbursement for shorter trips
Air travel when customer locations are beyond reasonable driving distance
Company travel/expense management tools
Per diem for meals while traveling
Most assignments are day trips or short overnight trips, although occasional installations may require being away during the week. Weekend travel is generally not required.

Medical

• Dental
• Short- and long-term disability
• Life insurance
• The company has a strong history of developing employees internally, with Field Service professionals moving into positions such as:

Field Service Leadership
Technical/Hotline Support
Sales
Account Management
If you're looking for a company that will teach you sophisticated equipment, put you in front of customers, and give you room to grow, this is a great opportunity to build a long-term career.

Initial phone screen

• 30-minute Teams interview with the Service Manager
• Projected Start: ASAP