Phlebotomist/PCA

Phlebotomist Job Description

Under the supervision of the Phlebotomy Supervisor, the Phlebotomist ensures accurate specimen collection, labeling, and handling. They maintain a clean environment, support patient comfort and safety, and help educate and reassure patients during procedures.

• Specimen Collection: Accurately interprets provider test orders and follows approved standard operating procedures for all specimen collections.
• Specimen Accessioning: Accurately uses the HIS and LIS for patient registration and test order entry.

• Specimen Processing:

o Evaluates provider test orders and collected specimens for acceptability and determines rejections according to established guidelines.

o Accurately labels aliquot samples as required.

o Recognizes and corrects defects before they are passed on to the next step of the process.

• Computer: Demonstrates knowledge and proficiency in the use of the HIS and LIS software systems in all job-related functions.
• Team Member Training: Assists with training of team members and students.
• Patient Experience/Customer Service: Models compassionate, patient-centered care by ensuring comfort during specimen collection, addressing concerns with empathy, and maintaining a professional, respectful demeanor to enhance the overall patient experience. Communicates effectively through the adherence of the PRIDE (Purpose, Respect, Innovation, Diversity & Inclusion, Extraordinary Care) values. Adheres to the AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) model.
• Safety Practices: Demonstrates knowledge of and practices department safety procedures in accordance with policies and regulatory agencies.
• Technical Equipment Operation: Operates and maintains all technical equipment according to approved standard operating procedures.
• Inventory Management: Maintains quantities and reviews expiration dates of all supplies.
• Organized: Maintains a structured approach to tasks and keeps workspaces orderly.
• Detail-oriented: Ensures accuracy and consistency in daily responsibilities.
• Physically capable: Able to perform job duties that require physical effort.
• Effective communicator: Communicates clearly and professionally with team members and other departments.
• Problem-solver: Demonstrated ability to independently identify and analyze problems, develop clear and concise solutions, and complete projects efficiently.
• Adaptable: Adjusts effectively to shifting priorities and workplace needs.

Qualifications

• High School Diploma or equivalent required.
• Certification from an accredited phlebotomy training program preferred.
• Foreign education credentials require US equivalency documentation by an AHS approved agency.
• Minimum two (2) years previous job experience as a phlebotomist preferred.

ASCP, NHA, NPA approved certification in Phlebotomy or defined equivalent preferred.