Guest Service Host (Overnight Shift)

Host/Hostess

Accountability

Reporting to the General Manager and Restaurant Manager, the Host/Hostess greets and seats guests in a friendly and courteous manner, receives payment and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns. Exhibits Denny’s Guiding Principles when interacting with others.

Key Business Areas

A “Key Business Area” is an area of performance in which the Host/Hostess must be successful to meet their accountabilities. Successful results in Denny’s Key Business Areas are supported by the following behaviors or actions:

Consistently exhibits Denny’s Vision, Mission, and Guiding Principles

Greets guests immediately in a friendly manner upon arrival and acknowledges at departure

Demonstrates a sense of urgency and meets service cycle timing standards

Seats guests at clean, dry tables utilizing proper seating rotation

Determines and provides for any special needs of guests

Maintains guest waiting list and adheres to proper seating order procedures

Describes promotions and suggestively sells while seating guests; takes initial beverage order

Attends to any other guest needs during the entire dining experience as warranted

Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions

Uses proper telephone etiquette

Enters and delivers “To Go” orders correctly

Addresses complaints promptly in a courteous manner, and notifies the supervisor of any issues

Assists service personnel in providing beverage orders and refills, and clearing and setting tables

Willingly assists other team members without being asked

Maintains proper supply of clean menus

Lifts and carries supplies and equipment up to 30 lbs.

Demonstrates knowledge of station and floor breakdowns

Possesses strong product and menu knowledge

Maintains foyer area of restaurant to be clean, organized, and inviting to guests

Completes all required side-work, including deep cleaning assignments

Adheres to Denny’s Brand Standards and internal policies and procedures

Provides courteous service and is cordial to all team members and guests

Essential Functions

Must have ability to raise a tray weighing up to 25 lbs.

Must be able to bend, stoop, reach, wipe, lift, and grasp

Must have sufficient mobility to move and operate in work area

Must be able to stand and walk during entire shift

Must be able hear well in a loud environment to respond to employee and guest needs

Must possess basic math skills (add, subtract, multiply, and divide)

Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling

Must be able to observe and differentiate between monetary denominations

Must be able to operate point of sale system

Must be able to work around potentially hazardous chemicals

Position Qualifications

Must have ability to communicate effectively in English, both orally and in writing

Must be able to pass all required tests and training requirements for the position

Must be able to work in a team environment

Meets Denny’s uniform and grooming standards and maintains them throughout the shift

Must be able to work flexible schedule, including holidays, nights, and weekends

Must have excellent guest service skills

Must be dependable and able to learn basic tasks and follow instructions

Must place a value on diversity and shows respect for others

Denny’s Guiding Principles

Guests First

They’re more than just customers or consumers. They are our guests and we invite them into our homes with open arms. They are the very reason why we are in business and the center of everything we do.

Embrace Openness

Open means so much more than just being open for business 24/7. It means being open to all people, appetites and budgets. It says we are open-minded and open to new ideas. Honest, warm and inviting. Open is the way we think and act every hour of every day.

Proud of Our Heritage

We are the classic American diner and proud of everything that means. Since 1953, we have served quality food and healthy portions at a fair price. No matter where we are, our light is always on inviting guests around the world to a place where everyone is welcome.

Hungry to Win

At Denny’s, we are constantly looking ahead. We are always moving, striving for more, hungry for greatness. We are open to fresh, innovative thinking. We believe we will succeed through teamwork, accountability and pushing the boundaries of ourselves and our Brand.

The Power of We

Our Denny’s family is our most important asset. We trust, support and respect each other and work together for the greater good. We recognize the contributions of all and empower each and every one of us to achieve great things. Together, we will celebrate our successes and have fun doing it.

This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position.

Denny's may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary.

This job description does not constitute a contract for employment and may be changed at the discretion of Denny's with or without notice.

Compensation: Minimum Wage

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