Head of Delivery Management

Must Have Technical/Functional Skills

• Strong understanding of IT service delivery models (Multiple Application Dev & Maintenance)
• Experience with Microsoft Dynamics 365 / Dynamics CRM (CE modules) [Preferred]
• Working knowledge of Python (for data analysis, automation, or AI/ML use cases) [Add on]
• Experience with SLA / KPI-driven delivery and outcome-based models
• Hands-on exposure to Agile / DevOps / POD-based delivery constructs
• Knowledge of BFSI / Capital Markets domain (regulatory, risk, compliance)
• Experience with global delivery (onsiteoffshorenearshore model)
• Familiarity with ITSM tools (ServiceNow), collaboration tools (Teams), and reporting dashboards
• Financial management basics: revenue, margin, effort tracking, cost optimization

Roles & Responsibilities

• Own end-to-end delivery accountability across multiple programs / PODs
• Ensure adherence to SLAs, KPIs, and service outcomes
• Act as the primary onsite interface for business & IT stakeholders
• Drive program governance, status reporting, and executive communication
• Manage risks, issues, and escalations proactively
• Coordinate across onsite, offshore, and cross-functional teams for seamless delivery
• Ensure delivery quality, stability, and continuous improvement
• Drive automation, productivity improvements, and innovation initiatives
• Support transformation programs (AI adoption, modernization, POD migration)

Generic Managerial Skills, If any

• Strong stakeholder management & executive communication
• Leadership of large, cross-cultural distributed teams
• Decision-making under ambiguity and pressure
• Conflict & escalation management
• Strategic thinking with customer-first mindset
• Ability to drive high-performance culture and accountability

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $160,000- 180,000 a year