Medical billing/Medical Front Desk Receptionist

Job Description
Job Description
Job Title: Front Desk Assistant – Dermatology Practice

We are seeking an experienced Front Desk Assistant for a busy dermatology practice. This role is essential to providing excellent patient care by managing front-office operations, ensuring accurate insurance verification, and delivering a welcoming and efficient patient experience.
Qualifications (Required)

Minimum of 1–2 years of prior medical front desk experience (mandatory)
Proficiency with Electronic Medical Record (EMR) systems (mandatory)
Experience in a dermatology or specialty medical practice strongly preferred
Solid understanding of insurance verification, referrals, and authorizations
Knowledge of medical terminology
Excellent communication, customer service, and organizational skills
Ability to multitask effectively in a fast-paced clinical environment
Professional demeanor with strong attention to detail
Ability to maintain HIPAA compliance and patient confidentiality
Key Responsibilities

Patient Check-In
Greet patients professionally and courteously upon arrival
Verify patient demographics, insurance information, and identification
Collect and scan required documentation (insurance cards, photo ID, referrals, authorizations)
Update patient information accurately in the EMR
Collect co-pays, deductibles, and outstanding balances
Patient Check-Out
Schedule follow-up visits, procedures, and referrals
Provide after-visit instructions and appointment summaries
Process payments and issue receipts
Coordinate referrals and prior authorizations as needed
Insurance Verification & Billing Support
Verify insurance eligibility, benefits, referrals, and authorizations prior to appointments
Communicate patient financial responsibility clearly and professionally
Assist with basic insurance and billing inquiries in coordination with billing staff
Scheduling & Phone Management
Schedule, reschedule, and cancel appointments efficiently
Manage high-volume incoming calls and patient messages
Maintain accurate provider schedules and appointment templates
Administrative & Office Support
Document all patient interactions accurately in the EMR
Scan, upload, and manage medical records and forms
Support daily front-office workflow and office organization
Communicate effectively with providers, medical assistants, and billing teams