Part Time Server-Hotel Restaurant

From the warm, modern-rustic design to the locally sourced ingredients on every plate, our restaurant reflects the energy and flavor of Philadelphia. As the city's modern steakhouse, our menu highlights sustainable ingredients, simple preparations, and strong partnerships with local farms, ranches, and fisheries. Behind the bar, you'll find Pennsylvania craft beers, cocktails made with local spirits, and a vibrant wine program featuring regional vineyards.

Our associates bring these experiences to life by anticipating guest needs, creating memorable moments, and supporting one another to deliver exceptional hospitality. If you have a passion for great service, a "make it happen" mindset, and enjoy creating experiences people remember, Urban Farmer Restaurant & Assembly Rooftop Lounge may be the perfect place for you.

Responsible for set-up, delivery, and retrieval of food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement/maintenance of company standards and profit maximization.

Set-up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.

Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.

Service all hospitality suites in accordance with BEO and established policy and procedures.

Complete all shift sidework as outlined in the hotel's operating policies and procedures.

Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.

Report all communications to immediate shift supervisor.

Perform all cash handling responsibilities in accordance with company policies and procedures.

Education/Formal Training

Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.

Must know standard cash-handling procedures.

Must be fluent in oral and written English.

Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.

Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.

Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.

Must have moderate hearing to hear customers, supervisors, and communicate with other staff.

Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.

Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.

Sage Hospitality