CyberSecurity/SysAdmin

Staff Full-Time
Categories: Information Technology, Systems Administration

The System Administrator is responsible for provisioning, configuration, maintenance, security, and support ofLouisiana Community and Technical Colleges (LCTC) System technology infrastructure, including servers, operating systems, enterprise applications, endpoint devices, and related systems. This role ensures the reliability, performance, availability, and security of technology services that support teaching, learning, and administrative operations.
Working in a collaborative team environment, the System Administrator partners with IT staff and other LCTC System stakeholders to deliver effective technology solutions, support continuous improvement initiatives, and maintain a secure, resilient computing environment. Responsibilities include system monitoring, patchmanagement, troubleshooting, technical research, and the implementation of best practices that enhance operational efficiency and cybersecurity.
The System Administrator also provides desktop and system-related support, delivering exceptional customer service and clear communication. Success in this role requires strong technical expertise, problem-solving skills, teamwork, and a commitment to supporting the institution's academic mission through reliable and secure technology services.
DEPARTMENT: Information Technology
Full time - Regular
Engineering of System Administrator-related solutions for various project and operational needs.
in accordance with standards and project/operational requirements.
Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. Upgrade and configure system software that supports IT infrastructure applications or Asset Management applications for project or operational needs.
Develop and maintain installation and configuration procedures.
Operations
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
Perform regular security monitoring to identify any possible intrusions.
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
Create, change, and delete user accounts by request.
Provide Tier III/other support per request from various constituencies. Repair and recover from hardware or software failures. Maintain system configurations, documentation, and operational procedures.
Monitor system performance, availability, and capacity to ensure reliable operations.
Perform system maintenance, patching, upgrades, and performance optimization.
Maintain infrastructure security through vulnerability monitoring and timely remediation.
Identify and implement process improvements to enhance system reliability, efficiency, and scalability.
Desktop and System-Related Support
Document support requests, resolutions, and activities within the ticketing system.
Share technical knowledge, best practices, and user guidance to improve technology adoption and support efficiency.
Deliver professional customer service through clear communication, expectation setting, and follow-through.
Adhere to established service levels, operational procedures, and support standards.
Identify and recommend process improvements to enhance service delivery and user experience.
Project Resource
Participate in IT infrastructure and technology projects, providing systems administration expertise, technical research, and implementation support.
Collaborate with project stakeholders to define technical requirements, identify action items, establish milestones, and ensure alignment with project timelines.
Complete assigned project tasks, track progress, and provide regular status updates, including dependencies, and next steps.
Identify, communicate, and mitigate project risks that may impact system availability, performance, security, or operations.
Bachelor’s degree in Computer Science, Information Technology, or a related field; or Associate’s degree plus two (2) years of relevant IT experience; or four (4) years of equivalent systems administration or infrastructure support experience.
Experience administering Windows-based server environments (e.g., Active Directory, Microsoft 365), and related infrastructure technologies.
Strong customer service orientation with the ability to effectively support users at all levels of the organization.
Experience supporting infrastructure projects, including system upgrades, migrations, deployments, and disaster recovery initiatives.
Systems Administration/System Engineer certification in Microsoft technologies (MCSE), CompTIA, VMware, Azure preferred.
Cybersecurity Implements security controls, manages vulnerabilities, and ensures compliance with organizational standards.

Customer Support and Service Delivery Provides responsive technical support while maintaining a high level of customer service and communication.

Technical Troubleshooting Diagnoses and resolves hardware, software, network, and system-related issues efficiently.

Network and Systems Operations Monitors and supports network connectivity, system availability, backups, and operational reliability.

Continuous Improvement and Automation Identifies opportunities to improve processes, automate routine tasks, and enhance system performance and efficiency.

Benefits: As a member of the Louisiana Community and Technical College System,LCTC System has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Application Deadline: Applications will be accepted and position will remain open until filled.
In accordance with LCTC Policy #6.036, a criminal history check will be conducted on all new hires. LCTC is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities. For more information about the Louisiana Community and Technical College System, visit .
Louisiana Community and Technical Colleges System

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