Head of Monitoring Department

The Community Living Division Manager provides leadership, oversight, and support to residential programs, ensuring the delivery of high-quality, person-centered services that promote meaningful outcomes for individuals served. This position is responsible for maintaining compliance with regulatory requirements, advancing quality assurance initiatives, supporting workforce development, and fostering a culture of collaboration, accountability, and excellence.
Provide direct supervision, coaching, mentoring, and performance support to Residential Managers, promoting professional growth and leadership development.
Collaborate with the Director of Community Living to assess supervisory effectiveness, identify staff development opportunities, and strengthen program operations.
Conduct regular supervisory meetings with Residential Managers to review service delivery, environmental concerns, staffing needs, quality assurance outcomes, and case management matters.
Serve as a positive transformational leader and role model, promoting person-centered practices, servant leadership, and organizational values.
Operations & Compliance
Oversee the daily operations of assigned residential programs, ensuring compliance with agency policies, licensing requirements, accreditation standards, and applicable regulations.
Review and approve timekeeping records, staffing reports, overtime requests, budget reports, and other operational documentation.
Develop, implement, and monitor corrective action plans resulting from quality assurance reviews, licensing inspections, and regulatory audits.
Conduct regular site visits and environmental assessments to ensure safe, healthy, and well-maintained living environments.
Establish accountability systems for petty cash, resident funds, vehicle usage, and other program resources.
Quality Assurance & Service Excellence
Conduct quality assurance reviews and provide recommendations to enhance program performance and service outcomes.
Track and report performance metrics related to residential services and quality outcomes.
Collaborate with other Division Managers and agency leaders to address systemic challenges and implement continuous improvement initiatives.
Ensure the implementation, monitoring, and ongoing review of Individual Support Plans (ISPs), including participation in planning meetings, interim reviews, and specialized support meetings.
Advocate for individuals served by promoting access to community resources, benefits, services, and meaningful opportunities.
Coordinate behavioral consultation services and support the development and implementation of behavior support plans.
Ensure medical and health-related objectives are completed in accordance with service plans.
Staff Development & Training
Ensure staff receive required training and competency-based instruction in accordance with regulatory and agency requirements.
Assess ongoing training needs and support professional development for both Residential Managers and Direct Support Professionals.
Provide training and coaching in person-centered planning, Mandt, CPR/First Aid, Human Rights, and other agency-designated topics.
Support staff in conflict resolution, performance improvement, and professional accountability in collaboration with Human Resources.
Develop and maintain positive relationships with individuals served, families, guardians, community partners, referral sources, regulatory agencies, and interdisciplinary team members.
Serve as a liaison among families, service providers, professional staff, and community organizations to ensure coordinated support and service delivery.
Attend staff meetings, administrative meetings, and interdisciplinary team meetings as required.
Participate in the agency's on-call rotation and remain available to address emergencies, staffing concerns, crisis situations, and medical needs outside regular business hours.
Provide hands-on support, guidance, and coaching to Residential Managers and direct support staff as needed to ensure continuity and quality of services.
Utilize technology and data management systems to perform job functions efficiently and effectively.
Perform additional duties, responsibilities, and special projects as assigned to support agency goals and strategic initiatives.