Managing Head of Retail Sales

Retail Operations Job

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

Manage the Produce Department, including hiring, training and developing department associates

Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports

Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation

Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy

Support the achievement of budgeted financial and operating results

Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers

Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations

Control store expenses through proper ordering, care for supplies and equipment

financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems

Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained

Ensure Produce Department schedules are written to provide extraordinary customer service at all times

Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Produce Department

Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines

Observe and correct all unsafe conditions that could cause associate or customer accidents

Record and report all associate and customer accidents in accordance with established Food Lion procedures

Ensure that all advertising and sales promotion materials and signage applicable to the Produce Department are properly utilized

Ensure compliance with local, state and federal regulations

Adhere to all company guidelines, policies and standard practices

Maintain security standards

Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses

Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales

High school graduate or equivalent preferred

Excellent interpersonal, organizational, communication and customer service skills

Good understanding of store operations preferred

Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Ability to use computers and other communication systems required to perform job functions

Ability to use hand held computers for orders, mark downs, scan outs, and inventory

Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners

Have sufficient visual ability to check invoices, dates, and other written documents

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.