Insurance Agency Sales Professional

WA, OR, or ID, with occasional travel to our headquarters located in Seattle, WA.

At PEMCO we’re all about people - our customers, our employees, and the community. We’re a mutual insurance company owned by our Northwest policyholders. We provide auto, home, renters, and boat coverage. Recognized by Forbes as one of America’s Best Insurance Companies in both Auto and Home for 2025 and by Newsweek as one of America’s Greatest Midsize Workplaces 2025, we are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs. Our social impact programs motivate high achievement by youth in education, build stronger and greener communities, and increase safety at home, on the road, and at play. We’re committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace.

Direct Insurance Agent
PEMCO has a dynamic and challenging opportunity for a Direct Insurance Agent to join our community. Direct Insurance Agents serve as the first point of contact for prospective customers, helping them navigate their insurance needs and matching them with the right products. They handle inbound leads, actively follow‑up with prospects, consult with clients, and close sales while representing the PEMCO brand with integrity and enthusiasm.

Follow‑up with prospects via outbound activities including phone calls, emails, and text.

Consult with prospects and customers to assess their insurance needs.

Convert leads into policies through persuasive communication.

Facilitate a structured onboarding journey that helps new customers understand their next steps and ensures timely completion of all required actions.

Maintain accurate records of customer interactions and sales.

Meet or exceed monthly sales targets and performance metrics.

Address customer complaints, providing empathetic and effective solutions to maintain high customer satisfaction.

Demonstrate behaviors consistent with PEMCO’s policies, values, code of ethics, and business conduct.

Authentically support the PEMCO Brand and constantly be on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.

S. degree (Business, Liberal Arts) or equivalent work experience.

2+ years of experience in sales, insurance industry and/or financial services roles.

Certified Insurance Counselor (CIC) and/or Chartered Property Casualty Underwriter (CPCU) designation preferred.

Customer First focus: relentless focus on the customer and deep understanding of their challenges.

MS Office: skilled proficiency in Excel, Word, Outlook.

Comprehensive understanding of insurance carrier products, policy contracts, and underwriting guidelines.

Communicator: ability to communicate clearly and informatively, verbally and in writing, in both technical and non‑technical professional language.

builds long‑term customer relationships.

Business environment: thorough understanding of our industry, relevant business landscape, trends in growth and insurance environments; Greater Seattle area target pay range: $Outside greater Seattle area target pay range: $In addition to the base pay, all direct insurance agents are eligible for commission pay, currently up to 10% on eligible written premiums. Regular part‑time PEMCO employees working at least 24 hours per week and regular full‑time PEMCO employees are eligible to elect coverage under medical, dental, and vision plans for themselves and their eligible family members with generous employer premium cost shares. Covered by employer‑paid basic life and accidental death & dismemberment insurance policies as well as long‑ and short‑term disability benefit coverages.

Eligible to participate in PEMCO’s 401(k) plan, which includes a generous employer match (2 for 1 on the first 6% employee pre‑tax and/or Roth deferral, up to federal maximums).

Granted four personal days immediately upon hire.

Paid holidays for the eight holidays observed by PEMCO throughout the calendar year.

Granted up to ten days of sick leave immediately upon hire (pro‑rated based on hire date and full‑time/part‑time status), approximately 28 hours more per year than Washington state‑required accrual.

Paid time off for bereavement, jury duty, and employee volunteering in the community.

Flexible Spending Accounts.

Scholarship program for children of PEMCO employees after one year of service.

Employee Assistance Program.

Other perks and benefits including discounts on computer software and hardware, cell phone plans, and rental cars.

Discretionary bonuses.

Employee referral bonuses.

Shift differential pay.

We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or veteran status.

Family and Medical Leave Act (FMLA)