Head of Operations & Business Management

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work reflecting the company’s commitment to building an inclusive, high-trust culture where all employees can thrive. The Director of Operations is a senior leader accountable for the overall performance of a defined geographic region within Marathon Health. As a key steward of our mission, the Director ensures the delivery of exceptional healthcare experiences, operational excellence, and strong client and teammate engagement. This role blends strategic oversight with hands-on leadership to build a high-performing regional operation that delivers measurable value to clients, patients, and teammates.

Own full P&L responsibility for the region, including labor, supplies, and expense management.

Drive performance against budget while maximizing impact for patients and clients.

Champion a culture of operational discipline, quality, safety, and infection control across all health centers Lead adoption of standardized systems and tools to monitor performance, including online auditing and in-person reviews.

Proactively address patient and teammate concerns with a focus on resolution and continuous improvement.

Provides compliance leadership related to governmental, accreditation, and other regulations/requirements with company policies.

Coordinates workflow in health centers, prioritizes key tasks, and shifts duties as necessary to achieve maximum success for patients, teammates, and clients.

Hire, develop, lead, and train clinical teammates, including coaching, performance management, and teammate relations.

Completes annual performance reviews for all direct reports.

Responds to care team issues regarding health center operations. Conduct regular team meetings, daily huddles, and consistent 1:1 coaching.

Commercial Growth & Enterprise Collaboration

Participates in education and enrollment activities associated with acquiring new patient members and helping them to engage with our services.

Ensures health center schedules are maintained and optimized to promote efficiencies in practices and patient satisfaction.

Minimum of 5 – 7 years of leadership experience with proven success in healthcare operations, multisite services, or a comparable industry.

Proven leadership experience developing and building teams

Demonstrated full P&L responsibility for a large business unit or division.

Expertise in building and leading high-performing teams across clinical, operational, and business functions.

Exceptional client-facing skills with the ability to build and sustain executive-level partnerships.

Strong financial acumen, strategic thinking, and business judgment.

Experience in value-based healthcare, employer-sponsored healthcare, or population health management preferred.

Ownership Mindset - Approaches the market as their business, accountable for outcomes. Change Leadership - Navigates ambiguity, leads transformation, and scales what works.