Field Service Engineering

Job Description We are seeking a Field Service Engineering Technician who will work closely with our customers, building strong relationships through effective communication and exceptional, proven, support.

We look for strong machine-based knowledge and electro-mechanical troubleshooting skills. Electrical and electronic control experience are needed for this position. The right candidate will have a positive attitude and be able to present themselves in a professional manner, communicating confidently with customers and be a team player who works well with other employees. The position will primarily involve routine and emergency service, advanced troubleshooting, installation of machinery, and training of customers
Some machine assembly work at our Westerville, Ohio assembly plant when not performing field service work
Complete expense reports weekly and manage administrative tasks

Candidate must be willing to spend a substantial amount of time in Westerville, Ohio during the initial training period and be located in or near a travel HUB (Columbus, Phoenix, Chicago, Minneapolis, etc.)

• 70-80% potential travel throughout North America, Dominican Republic, and Canada
• Strong Electro-Mechanical troubleshooting aptitude
• Ability to communicate effectively with customers and co-workers
• Committed to quality work and detail-oriented excellence
• A proven history of strong mechanical experience
• Ability to read electrical and pneumatic schematics or willingness to learn
• PLC, machine control, and ladder logic experience
• Communication savvy -computer, phone, and internet
• MS Suite: Outlook, Excel, and Word
• Able to perform engineering level analysis and employ advance troubleshooting techniques including redesign of machine components and programming changes.
• In addition to technical skills, you must be able to maintain a customer centric mindset and demonstrate a high level of motivation to sustain our status as an industry leader.

\nCompany Description We are a rapidly growing, fast-paced manufacturing company that designs and builds custom machines for some of the premier companies in the world. We have an extraordinary commitment to ongoing customer satisfaction, technological advancement and to our team members. We are a rapidly growing, fast-paced manufacturing company that designs and builds custom machines for some of the premier companies in the world. We have an extraordinary commitment to ongoing customer satisfaction, technological advancement and to our team members.