Head of Operations Management (m/w/d)

As one of the fastest-growing and most exciting brandsin the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.Crash Championswas foundedin 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winnerMatt Ebert. Formore than25 years, our vision hasbeen anchoredby the belief that delivering superior collision repair service is about People First.Proven Strong Performance: Candidates should have a track record of exceptional performance in their current location. This includes consistently achieving and exceeding key performance indicators (KPIs) such as Customer Satisfaction Ratings (CSR), EBITDA, margin, and profitability.

Candidates should possess strong leadership skills, including the ability to inspire and motivate teams, drive results, and effectively manage resources.

Responsible for the overall leadership and management of assigned territory/market.

Achieve or exceed company targets and standards for performance and growth.

Manage market locations that, by all standards (especially KPIs, Customer Service, Quality, and Profitability), are in the top 10% of the industry.

Model and hold the team accountable for providing the highest level of customer service in the industry and living the Crash Champions Total Sales Attitude (TSA) daily.

Recruit, manage, and develop employees for future growth within our organization.

Measure quality standards by performing in-process and final quality checks.

Facilitate and nurture relationships with insurance accounts, agents, and customers.

Excel in a fast-paced, competitive work environment while ensuring positive employee morale and creating and instilling a sense of urgency in the team to exceed goals.

10+ years of operations experience

5+ years of people management experience required

Medical Insurance

Dental Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays