Head of Sales Management

Sales Manager

Ideal candidates will have a proven track record as a manager as well as a strong commitment to customer satisfaction. The essential job duties include (additional job duties may be assigned):

• Forecasts goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
• Hires, trains, motivates, counsels, and monitors the performance of sales employees.
• Prepares and administers an annual operating budget for the sales department.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect vehicle sales.
• Directs and schedules the activities of all department employees, ensuring proper staffing at all times.
• Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.
• Maintains an accurate daily log that reflects all sales activities in the dealership.
• Ensures proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.
• Develops, implements, and monitors a follow-up system for purchasers.
• Maintains teamwork in a customer-focused sales environment throughout the sales, delivery, and follow-up process.
• Conducts daily and weekly sales meetings.
• Provides effective communication throughout the new vehicle department as well as interdepartmentally.
• Ensures that salespeople understand and follow dealership policies and procedures.
• Provides proper product and training resources for salespeople on a regular and continuous basis.
• Oversees the efforts of salespeople to enhance the image and customer satisfaction ratings of the dealership.
• Works with salespeople on programs that will increase the gross and F& I penetration.
• Develops incentive programs along with dealer and other managers.
• Helps salespeople close deals when necessary.
• Completes deal settlement sheets and turns into accounting office in a prompt and timely manner.
• Establishes and maintains standards for the delivery of vehicles to customers.
• Processes salesperson commission sheets and monitors payroll records of salespeople.
• Reviews inventory daily to ensure the proper mix of grounded stock for maximum turnover efficiency.
• Directs merchandising and advertising efforts for the department in conjunction with the sales managers and dealer.
• Assists in the development of advertising campaigns and other promotions.

Qualifications

Sales Manager experience required

Must have or be able to obtain a valid salesperson license (where required by law)

Must have a proven track record with an exceptional CSI

Manage daily activity of the sales staff using CRM

Strong communication and customer engagement skills

Develop an effective sales team through training and performance standards

Ability to stay confident in high stress/high activity times with a positive attitude

Planning, organizational, and recruiting skills to build a high-performance team

Ability to drive sales and produce results; must be a strong closer

Professional, well-groomed appearance

Self-motivated with a passion to achieve high standards

Pass drug testing, MVR/Insurability, background investigation/interview

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