Head of Operations & Business Management

From Seattle-area skyscrapers to the Pacific Northwest’s premier Universities and medical facilities, we design and create insightful spaces with the latest technology, providing our clients an environment that embodies their image and encourages success. Workspace Development is the professional services division of One Workplace, providing FF&E project integration, post-occupancy, and MAC management for some of the most well-known companies in the Seattle area. Splice is committed to the development of empathetic leaders, diversification of talent, and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams by removing unnecessary barriers to employment and providing opportunities for career growth. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Position Overview The operations supervisor ensures customer needs are met by planning, organizing and scheduling installation crews for work according to customer specifications.

Essential Functions To perform this job successfully, an Operations Supervisor must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Maintains a high level of internal/external customer satisfaction by ensuring that crews meet or exceed customer expectations

Ensures all projects are completed accurately and on time

Ensures all furniture is installed per manufacturer guidelines and specifications

Responsible for field/in-house technical training, coaching, and mentoring

Provide direction and insight during pre-install and project planning meetings

Partner with Operations Leads to develop and revise filed procedures to ensure field staff adhere to installation policies and procedures consistently

Knowledge, Skills, And Abilities Strong mechanical capability-experience in furniture, cabinetry or flooring installation a PLUS

Excellent organizational and time management skills

Education/Experience High school diploma or equivalent required

3-5+ years of supervisory experience, preferably in warehousing, inventory control, delivery and installation

Proficient with MS Office suite

Personal Competencies Self-Development: Relationship management and Teamwork: The ability to leverage interpersonal skills to establish rapport and develop relationships as part of a multifunctional team in a fast-paced, collaborative and deadline driven environment.

9 Paid holidays

Medical/Dental/Vision Insurance

Wellness App with reimbursement of up to $500/year

Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. If you are based in California, we encourage you to read this important information for California residents linked here.

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