Salesperson - Full-Time Retail

Retail Sales Associate - Boston, Seaport Our Retail Sales Associate / Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant, you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives.
The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Boston, MA showroom location.
What you’ll do: Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
Call customers to confirm showroom appointments and answer any pre-appointment questions.
Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
Open and/or close the showroom and waiting area.
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
What You Have: A passion for the customer. You don’t just like to help - you go above and beyond to provide the best possible experience to each customer that comes through the door.
You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
When it comes to our customer’s biggest moments, you know it’s the little things that count the most. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth.
Lifestyle Spending Account. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!
Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
Sales Incentive Programs. Quarterly bonuses for achieving sales targets, plus additional bonuses for exceeding goals and monthly bonuses for top sales reps.
We offer access to mental health resources, such as self-care apps and seminars.
In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions.
Disability and Life insurance. Pre-Tax Commuter Benefits.
You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders!
We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small.
Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.

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