Service Concierge Customer Support Position

The Client Relations Concierge is the heartbeat of the Ladies of Lineage client experience. This role is responsible for guiding the bride’s journey from first inquiry through gown arrival, while creating a welcoming, polished, and emotionally thoughtful showroom experience. The Concierge ensures every interaction with Ladies of Lineage feels seamless, personal, and elevated. This is not simply a front desk position. It is a hospitality-driven, relationship-focused role that requires warmth, organization, attention to detail, and a genuine love for people and celebration.

ABOUT LADIES OF LINEAGE

Ladies of Lineage is a luxury bridal showroom located in Charlotte’s Phillips Place, representing internationally renowned designers including Mira Zwillinger, Danielle Frankel, Dana Harel, Lihi Hod, Sassi Holford, Suzanne Neville, Mark Ingram, and Amsale Couture. Our showroom is built on intentional hospitality, emotional intelligence, and an unwavering commitment to delivering a curated, high-touch bridal experience. Every bride who walks through our doors should feel anticipated, celebrated, and completely understood. We believe the moment a bride reaches out is the beginning of a relationship. Our brides become part of our Lineage, and we remain connected to them long after they say yes to their gown. We are seeking a Client Relations Concierge to serve as both the first and lasting impression of our brand.

KEY RESPONSIBILITIES

Client Experience & Hospitality

Serve as the welcoming presence and first point of contact for all showroom guests

Greet brides by name and set the tone for a warm, celebratory appointment experience

Manage beverage service and guest hospitality throughout appointments

Anticipate client needs and ensure every guest feels comfortable and cared for

Uphold and reinforce showroom policies with grace and professionalism

Maintain the calm, polished atmosphere that defines the Ladies of Lineage experience

Appointment Management

Confirm appointments in advance and ensure brides are prepared for their visit

Review bride intake forms and communicate preferences or important details to stylists

Prepare personalized welcome materials for each appointment

Ensure appointment spaces are pristine, organized, and ready for guests

Monitor Bridal Live for schedule accuracy and flow

Sales & Stylist Support

Prepare contracts and payment materials for bridal purchases

Process transactions accurately through Bridal Live POS

Schedule alterations and follow-up appointments

Assist stylists during appointments by pulling accessories or supporting client needs

Help ensure smooth transitions between appointments and maintain showroom flow

Post-Purchase Client Care

Notify brides when their gowns arrive and coordinate pickup appointments

Send thoughtful follow-up communication after key milestones

Encourage and track client reviews and testimonials

Maintain ongoing communication with brides leading up to their wedding day

Help nurture lasting relationships with Ladies of Lineage brides

Showroom Operations

Answer phones and manage general showroom inquiries

Maintain front-of-house presentation and organization standards

Monitor inventory of hospitality and showroom supplies

Assist with in-store events, designer trunk shows, and showroom activations

QUALIFICATIONS

Background in hospitality, luxury retail, event coordination, or client services preferred

Strong written and verbal communication skills

Highly organized with exceptional attention to detail

Polished, professional presentation

Emotionally intuitive and comfortable working with clients during meaningful moments

Comfortable working in a fast-paced, sales-driven environment

Proficient in basic technology systems (CRM or POS experience a plus)

IDEAL CANDIDATE

The ideal candidate is naturally warm, observant, and relationship-driven. This person understands that bridal shopping is both emotional and exciting, and approaches each interaction with care, professionalism, and enthusiasm. They thrive in an environment where hospitality, organization, and meaningful client relationships are essential to the overall experience.

Above all, a genuine love for people, celebrations, and helping create unforgettable moments is key.

THINK YOU’RE A GOOD FIT?

Send your resume and a little bit about yourself to View email address on click.appcast.io.

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