Parts Counter Customer Service - Full Time

NOW HIRING: Parts Counter Person

At Hunter Truck, our people are the driving force behind our success. As one of the largest Peterbilt dealer groups in the country, we combine the resources and opportunities of a growing organization with a culture where people are empowered to make an impact. With twenty-eight locations across Pennsylvania, New Hampshire, New Jersey, New York, Vermont, and West Virginia, we offer the scale, support, and career opportunities to help you take your career to the next level.

Come build your career with a team that invests in you from day one.

POSITION AT A GLANCE

Location: Utica, NY

Position Type: Full-Time

Schedule: Monday through Friday

Address: 5636 Horatio Street Utica, NY 13502

Pay: $20-$30 per hour - Based on experience

Summary
Sell parts to all customers, over the counter, through the shop, or on the phone.

ESSENTIAL DUTIES

include the following. Other duties may be assigned.

Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner based on customer needs.

Informs customers of companion part requirements, specials, and ensures that the customer is exposed to the full product line.

Answer phone calls, provide price quotes and other information.

Provide high level of service to internal and external customers.

Pull and fill the orders from stock.

Notify parts manager of out-of-stock parts or shop materials that need immediate attention.

Locate out-of-stock parts from outside source and submit an emergency order, if necessary.

Notify the service advisor and the customer when special ordered parts have been received.

Follow up on back-ordered parts.

Verify will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.

Assist outside sales representatives with their orders.

Make sure all internal requests for parts are billed on service repair order.

Receive payment from retail customers or obtains credit authorization.

Ensure that all charge sales are signed by the customer.

Ensure that all customers receive their copy of the invoice.

Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.

Keep orderly records of all repair orders, invoices, insurance estimates, and special order parts.

Set up orders for daily shipment, delivery, or pick-up.

Solicit assigned accounts by phone.

Assist with inventory management duties as needed.

Keep front and rear counter areas clean and uncluttered.

Participate in all training programs that are made available.

Keep current on new products and product updates.

Participate with the parts manager in maintaining a lost sales tracking program.

Work in a team environment.

Maintain professional appearance.

Inventory & Merchandising: Manage inventory accuracy, restock, and ensure proper merchandise presentation

Adhere to and promote all existing health and safety policies in the workplace to reinforce the Hunter culture of a safe work environment

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And/or EXPERIENCE
Three to six months’ related experience and/or training; or equivalent combination of education and experience preferred. Basic computer knowledge required.

Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively to customers or employees of organization

Mathematical Skills
Ability to add, subtract, multiply, and divide in all unites of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in standardized situations

CERTIFICATES, LICENSES, REGISTRATIONS

Automotive Service Excellence (ASE) Certifications preferred

Medium/Heavy Truck Parts Specialist Certification preferred

Valid Driver's License required; must meet company insurability standards

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles. The employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate.

Hunter Truck is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive workplace for all employees.

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