Head of Product Management and

Digital Product Management Group ManagerAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Digital Product Management Group Manager within PNC's Retail-Digital organization, you will be based in Pittsburgh, PA, Philadelphia, PA, Cleveland, OH, New York, NY, Chicago, IL or Wilmington, DE.As a senior member of the team focused on building a Credit Engagement & Financial Wellness Platform you will be responsible for the strategy, development, and delivery of a comprehensive customer experience that enables customers to monitor their credit health, access financial wellness tools, and benefit from identity protection services. This role drives the end-to-end product lifecycle, including product strategy, roadmap development, technology delivery, third-party partnerships, and agile product ownership. Working across multiple scrum teams, the individual collaborates closely with engineering, data, risk, security, marketing, and customer experience teams to deliver a best-in-class financial wellness platform that drives customer engagement and business value.Product Strategy & VisionDefine and execute the product roadmap for credit monitoring, financial wellness, and identity protection capabilities. Identify customer needs, market opportunities, and product enhancements that drive engagement, retention, and growth. Partner with business and digital leaders to align product investments with customer and business outcomes.Product Ownership & Agile DeliveryLead product planning and prioritization across multiple agile teams, managing backlogs, epics, and feature delivery. Provide direction and coaching to product managers and product owners supporting the platform. Partner with engineering, UX, and analytics teams to deliver high-quality customer experiences.Platform Development & Technology PartnershipCollaborate with architecture and engineering teams to deliver scalable, secure, and compliant platform capabilities. Ensure solutions meet regulatory, privacy, risk, and security requirements. Leverage data and customer insights to continuously improve platform performance and user experience.Third-Party PartnershipsManage strategic relationships with providers supporting credit data, identity protection, and financial wellness services. Oversee vendor performance, integrations, and contract-related activities. Ensure third-party capabilities are seamlessly incorporated into the customer experience.Team Leadership & PerformanceLead and develop product management talent while providing leadership across multiple scrum teams. Foster a culture of innovation, accountability, and customer-centric decision-making. Track and optimize key performance metrics including adoption, engagement, customer satisfaction, and business value.Preferred SkillsAgile Web Development, Business Requirements Documentation (BRD), Data Visualization, Digital User Experience, Employee Engagement, IT Architecture, JavaScript, WireframingCompetenciesBusiness Acumen, Competitive Environment, Design Thinking, Effective Communications, Innovation, Knowledge Of Product Line, Solutions DevelopmentWork ExperienceRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable.