Systems Engineering Analysis, Senior

Our team creates world‑class immersive digital experiences for the Company's premier vacation brands including Disney Parks and Resorts worldwide, Disney Cruise Line, Aulani, and Disney Vacation Club. We are responsible for the end‑to‑end digital and physical Guest experience across Attractions and Entertainment, Food and Beverage, Resorts and Transportation, Merchandise, and related initiatives.

The Senior Systems Engineer plays a critical part in the transition of Warehouse Management Systems from implementation into sustained production operations. Responsibilities span go‑live readiness, post‑implementation stabilization, hypercare support, and the establishment of long‑term operational ownership for newly delivered capabilities. This role serves as a subject matter expert for Warehouse Management Systems and ancillary systems, acting as a liaison between business, vendors, and technology teams while supporting production operations, enhancements, and backlog prioritization.

The Senior Systems Engineer reports to the Manager, Software Engineering.

Own the health, stability, and performance of live production applications.

• Support implementation and go‑live activities, ensuring systems are production‑ready and supportable.
• Participate in an on-call rotation leading incident response, triage, and service recovery
• Serve as the technical escalation point for complex production issues.
• Facilitate deep root cause analysis across application, integration, and infrastructure layers.
• Perform hands‑on technical analysis when required to accelerate vendor troubleshooting and resolution.
• Balance short‑term remediation with long‑term system stability and operability improvements.
• Lead transition‑to‑support activities, including knowledge transfer, operational documentation, and stabilization following deployment.
• Develop and maintain configuration and asset records within Service Now.
• Proactively identify systemic risks and recurring issues and drive operational improvements.

Experience supporting vendor‑provided or Commercial Off‑the‑Shelf platforms.

• Experience supporting cloud‑hosted production systems on AWS, Azure, or GCP.
• Comfortable diagnosing issues across compute, networking, storage, and system integrations.
• Experience supporting Warehouse Management Systems or similarly complex, highly integrated Commercial Off‑the‑Shelf (COTS) platforms.
• Familiarity with Agile delivery practices.
• Experience using ServiceNow or comparable service management tools.
• Experience working in Scrum and Kanban environments using tools such as JIRA.
• Experience supporting supply chain, logistics, or warehouse operations environments.

Bachelor's degree in Computer Science, Information Systems, Engineering, or a comparable field, or equivalent practical experience.

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#The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
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