Security Professional Overnight Full Time Flex

Site: The General Hospital Corporation
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Full Time Days, Evenings or Nights

Join Our Team and Help Support the Future of Innovation
Mass General is expanding its presence in Cambridge with the opening of the new Ragon Institute facility, an exciting addition that will bring together leading researchers, clinicians, and innovators focused on advancing human health. As this new environment comes to life, our Security Officers will play an important role in helping create a safe, secure, and welcoming setting for employees, patients, visitors, and members of the community.
This is an exciting opportunity to join a team that will help support the security and safety needs of a dynamic, innovative environment while representing Mass General with professionalism, vigilance, and exceptional customer service. Security Officers serve as an essential part of the hospital community, helping protect people and property while responding to a wide range of safety and security needs.
The Security Officer provides a safe and secure environment for patients, visitors, employees, and hospital property by enforcing established security policies and procedures, conducting patrols of assigned areas, identifying potential safety hazards, and responding to unusual or emergency situations in a timely and professional manner.
The ideal candidate demonstrates sound judgment, strong communication skills, professionalism, and a commitment to providing exceptional customer service. Patrols assigned areas, with particular attention to locations where security or safety concerns have occurred, to promote a safe and secure environment.
Identifies and reports unsafe conditions, security concerns, and improperly secured areas or property to help prevent theft, injuries, and damage involving patients, visitors, employees, and hospital property.
Responds promptly and professionally to security incidents, complaints, unusual occurrences, and potential criminal activity.
Investigates thefts, shortages, and complaints involving potential criminal misconduct by gathering information and interviewing individuals involved in specific incidents.
Prepares complete, accurate, and timely written reports and maintains detailed incident documentation and security logs.
Keeps supervisors informed of significant incidents, security concerns, and other situations requiring attention or follow-up.
Operates as a dispatcher using integrated, state-of-the-art security systems to coordinate personnel responses to security incidents, requests for assistance, and emergency situations.
Responds to calls for assistance and coordinates appropriate security resources while maintaining accurate documentation.
Assists with workplace violence and domestic violence response efforts, as appropriate.
Responds to medical emergencies and other urgent situations, providing assistance within the scope of training and authorization.
When authorized and appropriately trained, assists with the restraint of patients in accordance with hospital policies and procedures.
Supports the protection of dignitaries and other individuals requiring enhanced security measures.
Demonstrates excellent customer service and fosters a professional, respectful, and welcoming environment for patients, visitors, employees, and colleagues.
May voluntarily participate in departmental committees, task forces, teams, and other initiatives that support safety, security, and operational excellence.
Excellent customer service skills and a commitment to creating a positive experience for patients, visitors, and employees.
Ability to work independently and as part of a collaborative security team.
Ability to work a rotating schedule, including days, evenings, nights, weekends, and holidays as required.
Bachelor's Degree Criminal Justice preferred
Experience in hospital, security/police, emergency medical or customer services 3-5 years preferred
Strong interpersonal communication and customer service skills. Critical and analytical thinking, good judgment, prioritization, industriousness, and creative solutions for positive outcomes.

• Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible.
• Demonstrates the understanding of community policing, risk analysis, and crime prevention concepts and practices.
• Strong writing skills to provide and maintain documentation to support data.
• Intermediate computer skills: typing and use of database software.

Remote Type
23.34 - $33.37/Hourly
Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.