shift Restaurant Server -

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

Restaurant Server

The Restaurant Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.

Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.

Pre-bus all tables removing soiled dishes after each course.

Be familiar with the operation of the P.Perform cashiering functions by closing checks and preparing end of shift paperwork.

Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.

Ensure that tables and side stands are kept stocked, tidy and clean.

Keep all beverages at least full (coffee, tea, soda, water, and lemonade).

Answer the telephone according to standards.

Consistently upsell food, beverage and promotional items to guests.

Be familiar with fire extinguishers, locations and know how to use them.

Receive and deliver food and beverage orders and collect payment.

High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Flexible and long hours sometimes required.

Ability to stand during entire shift.

Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Attend all hotel required meetings and trainings.

Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

Must be able to understand and apply complex information, data, etc. Must be able to cross-train in other hotel related areas.

Perform other duties as requested by management.

Highgate Hotels