Full time and Part time Paramedic and

Job Title PS Medical Assistant I

Full Time or Part Time? Full Time

Shift Day

Monday – Friday, 8:00 AM to 5:15 PM (Start and end times may vary within this timeframe).

This position is full-time, 40 hours per week. VP Area U of U Health - Academics

Department 00848 - Pediatric Administration

The Department of Pediatrics at the University of Utah School of Medicine is seeking experienced Medical Assistants to join our Ambulatory Clinical Care operation. The ambulatory group consists of 12+ pediatric specialty divisions and service lines.

Incumbents facilitate the efficient delivery of ambulatory patient care, support the professional role of the licensed staff, and provide support and assistance as directed by licensed staff in rendering basic healthcare to the patient. In this position, incumbents also assist with clerical functions as a multi-skilled auxiliary worker. Excellent health care coverage at affordable rates (see the Summary Comparison for more information)

• 14.2% retirement contributions
• 11 paid Holidays per year
• 50% tuition reduction for employees, spouses, and dependent children
• Flex spending accounts
• University provided basic employee life insurance coverage equal to a salary of up to $25,000
• Variety of elective insurance coverage , including life insurance, short and long-term disability, accidental death & dismemberment, accident, critical illness, hospital indemnity, and pet.
• Employee discounts on a variety of products and services, including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
• This position is patient-sensitive and must fulfill all associated vaccination requirements, or be approved for an exemption, prior to the first day of work. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Handle incoming medical calls; support patient care coordination by engaging with patients, families, clinical teams, and other stakeholders, conducting chart reviews, and problem-solving to address patient needs efficiently over the phone.

Deliver patient education as directed and in line with Medical Assistant training, guidelines, care process models, and clinical guidelines.

Assist providers and clinical staff with patient-related paperwork and other division specific administrative functions as directed.

Actively participate in customer service efforts and quality improvement initiatives.

Office environment.

Often: Repetitive hand motion (such as typing), walking.

The staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. The individual must demonstrate knowledge of the principles of life span growth and development and the ability to assess data regarding the patient’s status and provide care as described in the department’s policies and procedures manual.

Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. One (1) year of Medical Assistant experience in an ambulatory care clinic or other healthcare setting.

• Medical Assisting education program.
• University Hospital Medical Assistant certification program.

Proficiency in computer operations, including using Microsoft Office Suite (Word, Excel, Outlook, etc.).

Ability to navigate customer electronic medical record ( EMR ) software.

Strong typing and data entry skills with accuracy and speed.

Excellent verbal communication and customer service etiquette over the phone.

Completion of an accredited Medical Assisting Program or equivalent ( EMT ).

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at View phone number on click.appcast.io or View phone number on click.appcast.io or University Human Resource Management at View phone number on click.appcast.io if you have questions regarding the post-retirement rules.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: Online reports may be submitted at

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