Head of Programme Management

This includes supervision of personnel, facility management, fiscal management, client services, liaison with funding sources, and community relations. Adhere to and comply with ALL contract requirements.
Exercise overall responsibility for the safe operation and effective results of all program operations at the facility
Maintain a healthy and safe environment for residents and staff while ensuring that residents all are moving towards attainment of independent living, or an appropriate living status beyond the Tilden Hall Residence shelter.
Operate the facility and programs within the approved limits established by the annual budget.
Serve as the primary program liaison to DHS.
Work alongside the Human Resources Department in 1) adhering to the HR Policies and Procedures established in the Employee Handbook and 2) the selection process in filling vacant positions.
Responsible for maintaining effective communication and interaction with staff in all areas of the shelter while ensuring the staff receives the necessary training and professional development that will equip them to be successful in their job descriptions.
Assure the shelter remains in compliance with City and State regulations and that the program and the facility are maintained at a level of excellence that will surpass the requirements of all inspections.
Serve as liaison to local service providers and community leaders to ensure a good relationship with the community.
Assure that the physical environment of the shelter is maintained and respond to quality assurance questions in a timely manner.
Direct supervision of the following personnel: Social Services Director, Client Care Coordinator Supervisor, Security Supervisor, Childcare Supervisor, Intake Specialist and Maintenance Facility Manager.
Personnel and facility management includes:

• Direct supervision of department heads.
• Conduct and ensure provision of relevant training programs for staff (orientation, career development, on-going training)
• Perform and review all aspects of personnel management (hiring, terminations, performance reviews, progressive discipline, etc.)
• Ensure implementation of and adherence to all Quality Assurance initiatives.

Fiscal management includes:

# Ensure timely submission of all financial reports.

Review program sub-contracts with Administrative Director as applicable.
# Liaison between contract holder and Highland Park Community Development Corporation.

Community relations includes:

• Develop and maintain community linkages in which the shelter/facility is located.
• Establish and maintain relationships with support agencies and facilities (day treatment programs, victim services, vocational/educational programs, community-based services, etc.)
• Attends Highland Park Community Development Corporation Advisory Council Meetings, and local community board meetings as required.
• Establish and maintain shelter/program Community Advisory Board.
• A minimum of 7-10 years' successful experience in the fields of: services to homeless people; clinical social work with medically frail, mentally ill, or at-risk populations; In addition, successful experience with budget management is strongly desired.

Excellent computer skills including proficiency in Microsoft Word, Excel, PowerPoint, Cares and ADP Workforce now platform or similar platforms.
Strong verbal and written communication skills, with emphasis on face-to-face, empathetic communication with shelter residents.
Exceptional leadership skills in dealing with both staff and residents coupled with a personal commitment to serving the poor and disadvantaged.
Mentally ill and chemical abuse.
Master's degree or higher in Social Work, Mental Health Counseling, Non-profit Operations Nursing, Public Health, Public Policy, or a related field with a related License. A minimum of 3 to 5 years post-masters work experience in the behavioral health and criminal justice field with progressively increasing responsibilities, preferably with the target population
In depth knowledge of NYC behavioral health and community support programs and systems
Knowledge of homeless resources, NYC shelter systems, and MTA transit systems
Experience working with homeless and precariously housed populations.
Knowledge of treatment, rehabilitation, and community support programs as they relate to consumers/residents, families, and staff
Knowledge of techniques for identifying and preventing potentially violent behavior, including crisis management techniques
Ability to manage multiple projects and ask for help when needed
Competency in written, interpersonal, verbal, and computational skills to present and document records in accordance with program standards
Available to work a flexible schedule in response to participant and staff needs
This position will require travel as needed
Masters level in Social Work or Non-Profit Business Operations, or appropriate, equal experience.

Customer Service Orientation: Manages difficult or emotional situations with internal and external stakeholders; Responds promptly to customer needs; Responds to request for service and assistance. strong customer focus ).

• Planning / Organization: Prioritizes and plans work activities; Leverages tools to manage workflow and reprioritizes accordingly.
• Service and Teamwork - Understands the needs and wants of the organization, customers, co-workers, and supervisors in order to provide accurate, complete and timely service and to further the mission, values and goals of the organization.
• Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Responds to management direction; Computer Skills: Proficient in computer software programs (Word, Excel, Power Point, CARES, etc.)
• Language skills: Bilingual is preferred

Generally, this position is Monday through Friday.

• Working from home: Most essential functions of this job cannot be completed working from home.
• Travel: May be required to travel about 5% of the time to purchase items or to attend a training or go to the post office as needed.