Help Desk Support/Technical Support - Remote
Intermax Networks
As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You'll troubleshoot connectivity issues, resolve hardware/software problems, and escalate complex issues to senior engineers. This role requires strong communication skills, technical aptitude, a willingness to learn, and a customer-first mindset.
Requirements
-Respond to inbound support requests via phone, email, and Salesforce ticketing system.
-Diagnose and resolve issues related to:
- Internet connectivity (fiber or wireless)
- Network hardware (wireless access points, switches, firewalls/routers)
- Windows, Microsoft Office 365, and common business applications
- VoIP systems and remote access tools
- Escalate unresolved issues to Tier 2/3 or Systems Engineers as needed.
- Document all support interactions and resolutions in the ticketing system.
- Monitor system alerts and proactively address potential issues.
- Assist with onboarding/offboarding of MSP clients (user accounts, permissions, devices).
- Provide excellent customer service and maintain a high level of client satisfaction.
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Help Desk Support/Technical Support - Remote in Coeur D Alene, ID vacancy
$28 - $36 per hour
...IT Frontline Support Technician IILocation: Coeur d'Alene, IdahoAt J-U-B ENGINEERS, Inc., our purpose is simple but powerful: Helping Each Other Create Better Communities. With over 20 offices across seven states, J-U-B is committed to creating an environment where employees...SuggestedHourly payLocal areaShift workJ-U-B Engineers
Coeur D Alene, ID5 days ago$19 - $21 per hour
...vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low. Up to $5,000 annual company match for 401k. Company paid short-term/long-term disability, AD&D and life...SuggestedHourly payTemporary workCasual workLocal areaRemote workFlexible hoursAlarm.com
Coeur D Alene, ID3 days ago- ...cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist... ...around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response...SuggestedApprenticeshipWorldwideShift work
US Navy
Hayden, ID4 days ago $28 - $36 per hour
...At J-U-B ENGINEERS, inc., our purpose is simple but powerful: Helping Each Other Create Better Communities. With over 20 offices across... ...Performance Possesses at least three years of experience in Help Desk or IT Support roles, or equivalent demonstrated capability....SuggestedHourly pay- ...advancement Profit sharing This Is Not Your Average Tech Job Are you a hands‑on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond...SuggestedHourly payFor contractorsImmediate startFlexible hours
Hardy Industries Inc
Coeur D Alene, ID1 day ago - HARDY INDUSTRIES is hiring skilled technicians to support their national client base. This role includes various technical tasks, such as OS installations and structured cabling. Candidates should have at least 1 year of I.T. or Telecom experience, with certifications ...Flexible hours
Hardy Industries Inc
Coeur D Alene, ID2 days ago - ...Since 2010 SynergisticIT has helped Jobseekers get employed in the tech Job market by providing candidates the requisite skills, experience... ..., Java Full stack developers, Python/Java developers, Data analysts/ Data Scientists, Data Engineers, Machine Learning engineers...Full time
SynergisticIT
Coeur D Alene, ID2 days ago - ...systems into cohesive solutions.Break down complex issues into clear, manageable components for customers and internal teams.Use help desk and knowledge base technologies to organize workflows and automate routine tasks.Keep management informed of evolving issues while...Full timeFor contractorsWork at officeImmediate startMonday to FridayFlexible hours
Pelco Corporation
Post Falls, ID2 days ago - Northrop Grumman is seeking a Sr Principal Systems Administrator for our team at Barksdale AFB, LA. This role provides real-time ground systems support across multi-user computers used in flight operations and maintenance, with on-site responsibilities 24/7 as needed. ...Flexible hours
Northrop Grumman
Coeur D Alene, ID2 days ago - ...administration ability with a vision for process improvement and will create the standards and documented procedures that enable the service desk to work toward resolutions that provide a more reliable infrastructure for the entire corporation. This is a highly collaborative...Permanent employmentWork at officeNight shiftWeekend workEarly shift
Hecla Mining
Coeur D Alene, ID3 days ago - Field Service TechnicianAt TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating...Temporary workWork at officeLocal areaMonday to Friday
TDS Telecom
Coeur D Alene, ID2 days ago - ...administration ability with a vision for process improvement and will create the standards and documented procedures that enable the service desk to work toward resolutions that provide a more reliable network for the entire corporation.This is a highly collaborative role on a...Permanent employmentWork at officeRemote work
Hecla Mining
Coeur D Alene, ID1 day ago - HARDY INDUSTRIES is seeking a skilled I.T. or Telecom technician in Post Falls, Idaho. This unique role extends beyond regular helpdesk tasks, requiring technical expertise in installations, structured cabling, and telecom work across retail, medical, and corporate environments...For contractorsFlexible hours
Hardy Industries Inc
Post Falls, ID2 days ago $25 - $32 per hour
...someone with at least 5 years of experience in IT support, service desk operations, or mobile asset administration. We need strong... ...technicians, office staff, and managers. In this in‑person role, you will help keep our mobile devices, tablets, and software accounts secure,...Hourly payWork at officeRemote work- ...vertextower). What We're Looking For: Adaptability: Plans can change, and we need someone who can roll with it. Initiative: Help your team improve and contribute even when not instructed. Tech-Savvy: Problem-solving and troubleshooting are key-quickly...Monday to FridayFlexible hoursDay shift
Vertex Tower Solutions Inc
Hayden, ID3 days ago $21.77 per hour
Apply Job Type Full-time, Part-time Description Since 1960, Benchmark has been connecting people and potential. We are committed to empowering those we serve to live as independently as possible, be included in their communities, and reach their...Full timePart timeReliefWork at officeImmediate startWork from homeFlexible hoursShift workWeekend workBenchmark Human Services
Coeur D Alene, ID2 days ago$750 per week
...ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences....Part timeCasual workRemote workFlexible hoursAFG
Coeur D Alene, ID4 days ago$35 per hour
Job Description Job Description On-Call IT Field Technician – PC, Mac, POS and TV Mounting Location: Multiple U.S. Cities (Local, Onsite Support) Job Type: Independent Contractor (1099) Pay: $35 per hour (on-site) Schedule: Flexible – You accept jobs based...Hourly payFor contractorsLocal areaRemote workFlexible hours$70k
...in Post Falls, Idaho is hiring a Business Analyst who is passionate about digging into the details... ...education classes, a plant for your desk, coffee for your coworker, a massage for yourself... ...Mix Bar - oh yeah Responsibilities Help define, document, and manage requirements....Casual workWork at officeRemote workFlexible hoursWeekend work2 days per week3 days per weekCorporate Tools
Post Falls, ID3 days ago$45.76k
...families searching for senior care solutions. In this high‑impact sales role, you’ll use empathy, insight, and strategic guidance to help caregivers as they explore the best care options for their loved ones. What You Will Do Work in a growing, fast‑paced industry as an...Hourly payWork at officeRemote workHome officeShift workWeekend workAfternoon shiftA Place for Mom
Coeur D Alene, ID3 days ago- Event Specialist (product demonstration) CROSSMARK is a leading sales and marketing services company founded in 1908, and for over 100 years we have been working with retailers and manufacturers to increase product sales by employing more than 30,000 associates throughout...Weekly pay
CROSSMARK
Hayden, ID5 days ago - Patient Safety Specialist Job Code: 28292 Position Summary Reporting to the Patient Safety Risk Manager, supports the daily operations of patient safety and clinical risk management including coordination of incident report event identification, classification...Temporary workWork at office
Kootenai Health
Coeur D Alene, ID2 days ago - ..., on-site events, and positive representation of the brand, the specialist gathers lead information from interested individuals and helps introduce them to the Crunch Fitness community. Their mission is to create memorable interactions that turn curiosity into motivation...Local area
Crunch Fitness
Coeur D Alene, ID3 days ago - ...A healthcare provider in the Spokane-Coeur d'Alene area is seeking a full-time Front Desk Staff member. This role requires managing receptionist duties, delivering exceptional customer service, and handling phone inquiries professionally. Ideal candidates will possess...Full time
Inland Northwest Neurological Performance
Coeur D Alene, ID2 days ago $22 - $35 per hour
...more than 350 locations across eight states, we deliver relationship-based service backed by regional expertise and resources that help families and businesses thrive. Our culture is built on Do RIGHT , which means: Relationships: We create authentic connections...Full timeWork at officeLocal areaColumbia Bank (WA, OR & ID)
Coeur D Alene, ID5 days ago- ...facilities. Scheduling will commence via the telephone, in person or electronically, acting as a patient advocate, responsible for the helping with support service needs, and providing applicable information within guidelines of Beacon policies, state & federal laws/...
Beacon Clinic
Coeur D Alene, ID3 days ago $30 per hour
...This is a place where your military experience and talent will help you thrive. Our culture of inclusion values the skills that veterans... ...internal distribution of Employee Laptops. Customer Service analysts deliver service and support that represents the highest level of...Hourly payTemporary workWork experience placementInternshipWorldwideFlexible hoursOracle
Coeur D Alene, ID1 day ago- First Interstate Bank is hiring an Associate Community Banker in Coeur d'Alene, ID, to provide personalized client service and maintain client relationships. You will assist clients with financial needs, handle transactions, and identify referral opportunities across various...
First Interstate
Coeur D Alene, ID1 day ago - ...handling core returns, checking in and putting up stock orders, etc. May occasionally assist customers, serve as a cashier, and/or help with merchandising tasks, when business dictates. (i.e.: phones, sales and service) All other duties as assigned. Skills/...Local areaImmediate startRemote workFlexible hours
O'Reilly Auto Parts
Coeur D Alene, ID3 days ago - ...handling core returns, checking in and putting up stock orders, etc. May occasionally assist customers, serve as a cashier, and/or help with merchandising tasks, when business dictates. (i.e.: phones, sales and service) All other duties as assigned. SKILLS/...Local areaImmediate startFlexible hours
O'Reilly Auto Parts
Coeur D Alene, ID3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Help Desk Support/Technical Support - Remote. Be the first to apply!
Related searches
- help wanted no experience Coeur D Alene, ID
- better help Coeur D Alene, ID
- help people Coeur D Alene, ID
- part time help wanted Coeur D Alene, ID
- help wanted Coeur D Alene, ID
- help Coeur D Alene, ID
- christmas holiday help Coeur D Alene, ID
- full part time help wanted Coeur D Alene, ID
- seasonal holiday help Coeur D Alene, ID
- helping hand Coeur D Alene, ID