Head of Service Management

Sodexo is seeking a Patient Dining Services Manager for St. Joseph’s Hospital in Nashua, NH , a community-focused healthcare facility committed to exceptional patient care and service excellence.

In this role, you will lead the daily operations of the Patient Dining Program, ensuring high-quality food service delivery, regulatory compliance, and an outstanding patient experience. You will work closely with clinical teams, frontline staff, and leadership to drive operational performance, patient satisfaction, and team engagement.

Daily operational oversight of Breakfast, Lunch, and/or Dinner service

Monitoring food quality, temperature, and presentation

Managing Host/Hostess and Call Center team performance

Executing audits, test trays, and patient service rounds

Reviewing patient satisfaction scores and service trends

Leading training, onboarding, and employee development programs

Ensuring compliance with safety, sanitation, and audit standards

Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Medical, Dental, Vision Care and Wellness Programs

Paid Time Off and Company Holidays

Career Growth Opportunities and Tuition Reimbursement

Strong background in healthcare food service or patient dining operations

Experience managing multiple priorities in a fast-paced healthcare environment

Knowledge of food safety standards, HACCP, and regulatory compliance

Excellent communication and customer service skills , with a patient-first mindset

Experience with data analysis and performance metrics to drive operational improvements

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.