Emergency Dispatcher - 3rd Shift Weekend

Salary: $22.92 - $24.73 Hourly
Job Type: Full Time
Emergency Management/Communication Center
Douglas County is currently seeking applicants to fill open positions within our Communications Center.
***See "Minimum Qualifications" section for information regarding mandatory entry-level audio-keyboarding exam to be administered to all qualifying applicants virtually via web link.***
Dispatchers receive emergency and routine calls, and dispatch police, fire, and other public safety and service personnel and equipment in a coordinated manner, using a computer-assisted information and telecommunications system.
Entry-level employees in this class receive classroom and on-the-job training and learn to operate a variety of telecommunications and other equipment. Employees learn to receive and transfer calls, monitor traffic and units, transmit and receive information necessary to dispatch public safety and public service personnel and equipment and provide emergency instructions within established guidelines and specified protocols after becoming certified.
The Communication Dispatcher operates a variety of telecommunications and other equipment to receive and transfer calls, monitor traffic of field units, and transmit and receive information necessary to dispatch public safety and public service personnel and equipment. Within departmental guidelines and established protocols, incumbents provide medical emergency instructions after becoming certified. The work involves handling emergency situations with considerable independent judgment, where an error may have extreme consequences, and where the incumbent must possess the ability to function accurately and efficiently under stress. Incumbents must learn and use operating procedures, telecommunications equipment, and protocols and become thoroughly familiar with street locations, jurisdictional boundaries, and the City of Superior and Douglas County geography. Incumbents will be provided training and must be certified as emergency medical dispatchers within the first year of employment. Incumbents work a shift schedule involving night, weekend, and holiday work in a 24-hour, seven-day-a-week operation.
Paid, on-the-job training and advancement opportunities

• 85% county contribution to health and dental premiums
• Health Saving Account (HSA) available to all employees enrolled in the county's medical plan, with annual contributions provided by the employer and the health plan
• Wisconsin Retirement System (WRS)- One of the leading retirement systems in the nation- Contributions are paid according to current year rates set by Wisconsin Department of Employee Trust Funds (refer to for further detail)
• County paid life insurance policy with coverage equivalent to annual salary (affordable Supplemental, Additional, and Spousal/Dependent life insurance available at employee's expense)
• Competitive paid time off including vacation, sick time, personal days and holidays

~ Example of Dispatcher Duties:

• Operate a variety of telecommunications equipment, including transceivers, radio consoles, telephones, teletype, and computer systems.
• Answer emergency and non-emergency calls, ask appropriate questions to assess and prioritize calls for assistance.
• Read and interpret maps to pinpoint emergency areas, give precise directions to public safety personnel.
• Provide pre-arrival instructions for emergency medical calls.
• Maintain detailed records and data pertaining to dispatch activities.
• Participate in training and perform other duties as directed by supervisor.

This position may report to Hawthorne, Wisconsin on a rotating shift.

A mandatory entry-level audio-keyboarding exam will be administered virtually via web link. Candidates who pass the audio-keyboarding exam will be invited to a structured interview.***
High School Diploma or GED certification required. One year of full-time experience dispatching two or more types of public safety agencies (e.g., police and fire) OR eighteen months of full-time experience dispatching one type of public safety agency (e.g., police or fire) preferred, but not required.

Ability to pass mandatory entry-level exam is required (no study materials necessary).
Certification Requirement: Must possess emergency medical dispatcher within one year of hire and time system certification within 6 months of hire and maintain certifications for continuation of employment. Once certified employees must obtain 24 hours training every two years to retain certification.
Background Investigation Requirement: Must pass a background investigation related to access to criminal records and performing the duties of a communication dispatcher prior to hire.
Post Job Offer Medical Exam Requirement: Must pass medical exam for the occupational group prior to hire.

PHYSICAL ACTIVITIES / REQUIREMENTS:

Requires the ability to operate a variety of office equipment such as computer terminal, telephone, fax machine, calculator, computer printer, satellite equipment, and photocopier. Requires the ability to coordinate eyes, hands, feet and limbs in performing movements requiring moderate skill, such as typing. Requires the ability to recognize and identify similarities or differences between characteristics of shapes and sounds associated with job-related objects, materials and tasks. Requires the ability to hear voices on the telephone with background noise. Health Insurance After 30 days of employment

• Dental Insurance After 30 days of employment
• Life Insurance After 6 months of employment

Optional spousal and dependent life insurance (Employee Paid) $4,000 Life Insurance Policy (County Paid) Wisconsin Retirement: Employer and Employee contributions to Wisconsin Retirement System (WRS are regulated by the State of Wisconsin. Mission Square/Nationwide Retirement Services Deferred Compensation Accounts for public employees. Pre-Tax Plan: Flexible Benefit Plan Dependent Care Reimbursement Account (DCRA) (Helps employees reduce their taxable income by "setting aside" dollars spent on dependent daycare expenses). Employee Assistance Program: (EAP) is confidential, professional help with personal matters. (Long Term Disability After 30 days of employment. Short Term Disability After 30 days of employment (At Employee Expense). Holidays 10 Paid Holidays per year.* Personal Days 5 days per year * *Do you possess a High School Diploma or GED? You must be available to take a mandatory audio-keyboarding exam administered virtually via web link. This audio-keyboarding exam requires the use of certain technologies including a computer, internet, headset and microphone. Testing dates and times will be provided after posting closing date. I am available to take the mandatory audio-keyboarding exam. I understand that technology including a computer, internet, headset and microphone are required.