Liability Claim Adjuster

Claims Assistant

Join our dedicated team at On Call International, a leader in travel risk management and assistance services. As a Claims Assistant, you’ll play a vital role in supporting travelers during critical moments, helping them resolve emergencies and challenges that arise during their journeys. On Call International

For more than two decades, On Call International, a leading provider of travel risk management and travel assistance services, has helped millions of people with their travel problems, big and small. From serious medical and security emergencies, to lost passports and missing luggage, On Call is dedicated to our mission of helping travelers every day—and now YOU have a unique opportunity to help us carry out this mission!

We have an exciting opportunity for a Claims Assistant in our Salem, NH office. This position will report to the Claims Director.

This role offers an opportunity to adjust and process member claims related to travel emergencies.

Evaluate received claims information for required details, issue follow up to claimant for any required information.

Verify member policy coverage against the date of reported loss.

Perform the initial and ongoing claims processing including setting up claim files, performing data entry, scanning documents, and preparing loss runs.

Respond to and contact claimants, insured, and other related parties to obtain and relay basic information concerning the claim process.

Create, compile, and handle various forms of correspondence, such as new claim acknowledgements, coverage determination letters etc.

Complete the adjudication process and ensure claim decisions are accurately tracked in company software systems.

Participate in team learning opportunities and cross-training.

Participate and assist in claims teams administrative tasks including raw data entry, monthly account reconciliation, client report requirements, quality checks and client documentation requirements.

Provide ad hoc information as requested to support claim processing and/or special projects.

Performance Objectives

Within the first 30 Days, be able to complete all company training and orientation and to participate in all claim’s specific trainings and meetings. Adjust 2 Claims each day and submit these claims for approval and final processing.

Within the first 60 Days, start managing more complex claims independently, demonstrating competency and reliability. Adjust at least 3 Claims per day and submit these claims for approval and final processing.

Within the first 90 Days, Achieve full competency in all aspects of the claim’s adjuster’s assistant role, handling tasks independently and accurately. Adjust at least 4 Claims per day and submit these claims for approval and final processing. Take shared ownership of TPA mailbox to respond to claims related queries from members.

High school diploma or equivalent. Minimum of two years of relevant and progressive administrative, clerical experience

Solid understanding of using Microsoft products.

Basic understanding of software applications and web browsers.

Possession of an Insurance Adjuster’s License is preferred, or willingness to apply for a property and casualty adjuster’s license.

Experience using PeopleSoft Financials system is preferred but not required.

Intermediate proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)