Part Time Advocate

Overview Acts as the client service owner for clients with responsibility for client retention, client satisfaction, and revenue growth. Works to entrench our position in the marketplace as a quality human resource services provider and differentiate us from our competitors.
Responsibilities Performs an in-depth business needs analysis during client interactions and through business assessments and action plans. Serves as a liaison between clients and the PEO to resolve clients' concerns, escalate issues where appropriate, ensure clients' requests, and questions are addressed and the loop is closed, and oversees service issues by leveraging internal partners for quick resolution.
Initiates and fosters process improvement through partnership in all areas and levels of the organization. Keeps team apprised of projects and ensures successful execution of assigned projects and deliverables.
Bachelor's Degree - Preferred
3 years of experience in relationship management or customer service experience role.
Advocacy - Preferred
Customer Service - Preferred
Customer Advocacy - Preferred
Process Improvement - Preferred
Net Promoter Score - Preferred
Business Operations - Preferred
Compensation In the spirit of pay transparency, we are excited to share that the starting base pay for this position is $24.18 - $37.99 hourly + bonus. We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
Our company culture reflects the diversity of our employees. We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.
Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.
We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.

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