Head of Remote Assistance Operations

Founded in 1936, the National Wildlife Federation has grown into America's largest and most trusted grassroots conservation organization with 52 state and territorial affiliates and more than seven million members and supporters, including hunters, anglers, gardeners, birders, hikers, campers, paddlers, and outdoor enthusiasts of all ages and stripes. The mission of the National Wildlife Federation is to unite all Americans to ensure wildlife thrive in our rapidly changing world. We advance this mission through programming focused on conserving wildlife, restoring habitats and waterways, expanding outdoor opportunities, connecting children with nature, advancing environmental justice, and addressing the causes and consequences of climate change. The Senior Operations Manager position is part of NWF’s Program Operations team and focuses on business optimization. The Senior Operations Manager will work with stakeholders across the organization to help NWF achieve operational excellence. On any given day, that might consist of writing a guidance document, mapping a process, analyzing data to understand impact or pain points, and strategizing to help leadership make decisions.
This position calls for someone who is fearless in carving their own path when the project is ambiguous and who will know how to create clarity for others.
The position is matrixed, reporting directly to the Senior Director of Program Operations and working collaboratively to support program leaders. This position will also work closely with other support departments of the organization including (but not limited to) Finance, Philanthropy, Legal, Human Resources, and Accounts Payable. The Senior Operations Manager exercises a high level of discretion, leading cross-functional teams with minimal support and presenting recommendations to leadership that will shape NWF’s future.
Data and Evaluation
Work with teams across NWF to develop operational performance metrics
Help teams visualize data to identify where they have risks or opportunities with their resources
Analyze data and provide insights to help leaders make strategic operational decisions
Report on program operational health and performance to leadership
Process and System Improvement
Identify process improvements and help program operations teams implement improvements
Train program operations leaders on new processes and systems and develop resources to institutionalize best practices
Lead teams to solve complex and/or urgent operational issues
Provide surge support when program operations teams need assistance with budget and grant management
Bachelor's degree or equivalent years of experience in a relevant field (e.g., business administration, finance, etc.)

• 7+ years relevant experience in financial management, operations, or administration capacity, preferably in a nonprofit setting. Federal grant management is a plus
• 2+ years of experience managing others (either with direct or indirect authority) to achieve a shared goal
• Adaptability to changing priorities and new processes and software programs
• Demonstrated strong project management skills while collaborating across multidisciplinary teams, preferably in operations
• Ability to analyze datasets, synthesize data, and present findings to leaders
• Clear communication with an emphasis on distilling complex technical concepts into layperson language
• High proficiency in Microsoft Office products including MS Word, PowerPoint, and Outlook. Advanced skills in writing formulas and manipulating data in Excel. Experience working with Smartsheet, Airtable, or other project management tools is a plus.

Being motivated by values of equity and responsibility to those most marginalized
Being committed to deepening an environmental justice approach in policy priorities, program development and partner engagement
Being dedicated to advancing NWF’s internal equity transformation and compelling partners and allies to incorporate equity into their work
Travel Requirements
2-4 nights per trip.
The National Wildlife Federation is committed to a flexible and empowered work environment with an authentic community of care for all staff. This position is remote with a preference for candidates in Denver and DC.
We value work-life balance and a family-friendly atmosphere with flexible scheduling. We want you to be able to integrate work and personal life with attention to your self-care, so that your work schedule is not depleting. We offer these supports to help manage your mental, emotional, and physical health:
Vacation that starts off at three weeks accrual based on a full-time schedule, unlimited wellbeing (this time can be used for physical, spiritual, emotional, cultural, religious or financial wellbeing for yourself, a partner, or family member – including pets), and 11 holidays
We close down for a paid winter break between December 25 to January 1 to recognize end of-year stress, and time for reflection, rejuvenation, and spending time with family.
Up to 16 weeks of fully paid Family and Medical Leave
Low-cost health, dental, and vision insurance options – all outpatient mental health is covered at in-network rates
In addition to your salary, we offer the following supports to your personal finances:
Retirement plan with immediate match and vesting
Annual year end retirement contribution
Tuition Reimbursement
Student Loan management

APPLICATION:

Applications will be reviewed on a rolling basis. Your experience, which may include paid and unpaid experience, including volunteer work, helps build the competencies and knowledge that translates to our openings. Diversity of experience and skills combined with passion is a key to innovation and a culture of excellence. Please let us know if you require accommodations during the application or interview process by reaching us at View email address on click.appcast.io. citizen or have valid work authorization to work in the U.