Head of Operations & Business Management

Title: Operations Manager
The Operations Manager - Terminal will be responsible for directing company programs and implementing company policy within assigned terminal(s) to ensure total compliance with contract duties between company and customer.
Inspects and evaluates physical condition of establishment for program compliance, i.e. safety, quality, and service.
Conducts quality audits to ensure all work has been completed and quality standards are met.
Audits and maintains inventories supplies and equipment.
Investigates new and promotes improved equipment and methods.
Reviews customer requests for service to ascertain cause for service request, type of malfunction, and address with manager.
Implements organization policies and goals.
Inspects plant and evaluates use of space and facilities.
Ensures that site meets budget goals on a sustaining basis.
Assist in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements.
Coordinates program specifications, requirements for proposals and contracts, and associated documents.
Compiles data for preparing estimates.
Maintain and report on financial part of business, such as, labor hours, overhead, supplies, expenses, billing, forecasting and any changes to these areas.
Ensure compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.
Directs supervisory management engaged in support of facilities programs.
Acts as liaison between company, customers, clients, employees, and subcontractors.
Maintains contract and contractor status databases.
Reviews all correspondence concerning contractors and responds as appropriate.
Establishes and maintains contact with contractors to ensure the smooth working of the contract process.
Conduct and attend meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees.
Some travel is required for this position.
Key Performance Indicators (KPIs)
Safety Consistently Exceeds Expectations (5) - 0 Claims YTD
Additional performance requirements may be added based on business needs and site requirements.
Education and/ or Experience Bachelor’s degree in business, communications, or a related field from a four-year college or university with 2 - 5 years of experience; Certificates, Licenses, Registrations May be required to have a valid driver’s license.
Knowledge, Skills, and Abilities Bilingual a plus
Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching and training skills.
Knowledge of Microsoft Office and Computer Skills.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to effectively present information and respond to questions from groups of managers, customers, employees, and public.
Supervisory Responsibilities Carries out management responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; approving and managing time for direct reports; performance evaluations; addressing complaints and resolving problems. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For information about SBM’s benefits, please visit SBM’s website at:
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status. _

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