Head of Programme Management

Under the guidance of the Senior Services Director, this position is responsible for oversight of day-to-day program operations within the Adult Wellness Center. Responsible for planning and coordinating a variety of daily/monthly structured, therapeutic and recreational activities, to support the social, emotional, cognitive and physical wellbeing of program participants. Program Operations
Under the guidance of the Director, plans, develops, organizes, implements, and directs the day-to-day service activities and operations associated with the Adult Wellness Center. Ensures staff adherence to agency’s Universal Precaution and Exposure Control Plan policy and Mandated Reporting policy regarding older adult abuse or neglect.

Coordinates a comprehensive program of therapeutic and recreational activities within the AWC, tailored to the interests and varying levels of ability of the older adult participants. Creates monthly schedules (calendars) of activities and events, including field trips and ensures that program participants and their family members/caregivers receive this information in a timely manner.

Also coordinates meals or other items for special events, as needed. Under the direction of the Director of Senior Services, manages and monitors key components associated with the CACFP food service offered in AWC.

Maintains efficient service and operational processes such as: participant and service delivery data, record keeping/ file maintenance, fiscal/billing systems, and workforce coordination. Performs other duties as assigned to support program operations.

Actively participates in participants’ care planning (development of plans of care) in collaboration with other AWC staff. Ensures that private-pay participant files are also well organized, accurate and up-to-date. Ensures that staff documents all incidents, relevant conversations and meetings with participants/caregivers, in participant files, via the program’s participant database.

Personnel Management, Supervision, & Team Leadership
Provides direct support and supervision to multi-level staff. Coordinates and/or directly provides onboarding training and orientation to newly hired program staff. In collaboration with the HCS Trainer, ensures the completion of pre-service training and ongoing in-service training to AWC program staff, in accordance with IDOA requirements. Coordinates other training/orientation to staff, as needed. Conducts monthly all-staff meetings and provides monthly individual supervision to all program staff; Ensures timely completion of all probationary and annual performance evaluations. Actively participates in regular supervision with the Director, to discuss service delivery and/or personnel and other issues. Defines and communicates standards of performance and assists staff in achieving standards.

Stakeholder Relationships & Partnerships
Maintains knowledge of and working relationships with other community organizations. Builds partnerships with community stakeholders and maintains a comprehensive list of community partners (e.g. hospitals, health and wellbeing professionals, individual consultants, artistic and musical groups, etc.) to coordinate health and wellness education, field trips, arts and entertainment, and a variety of other program activities within the AWC. Establishes and oversees service and partnership agreements, with Director’s approval.

Performance & Quality Management
Social Services Chapter II: Department on Aging Part 240 Community Care Program, Adult Day Services, and ensures that the program is in full compliance with requirements. Understands and interprets Casa Central’s policies as they relate to program and staff issues. Is involved in the development and implementation of program policies and procedures, staff training and program-level participant satisfaction and outcome surveys.
Recommends solutions and strategies for continuous quality improvement.

Is actively involved and knowledgeable of the agency’s Performance Quality Improvement process and supports all PQI activities. General Requirements: Sensitivity to cultural diversity is required. Will be subject to drug and alcohol screening, as well as aptitude and skills’ testing. Education/Experience: Must possess a bachelor’s degree in Social Work, health or human services, physical education, or related field from an accredited college or university; or must demonstrate two years of progressively responsible supervisory experience in a program serving older adults for each year of education being replaced (up to 4) in the disciplines defined above.
Prior experience working with older adult populations and/or with the Illinois Department on Aging is strongly preferred. This position may require successful completion of CCP management training provided by IDOA or its designee.

Language Skills:
Bilingual in Spanish and English required.

Computer Literacy & Knowledge Skills Abilities: Computer literacy is required. Must be proficient in the use of Microsoft Office applications including Outlook, Word, Publisher and Excel, to enter and retrieve data as needed.
Must have the ability to accurately prepare and analyze data, including fiscal and statistical reports.

People Management:
Program Supervisor provides direct supervision to multi-level staff within the AWC. Others may include: independent contractors, volunteers and students/Interns.

Must possess good time management and organizational skills. Must be able to travel to other locations throughout the city or state as part of professional development trainings, conferences or other events. A personal cellphone is required, and must be able to respond during working and non-working hours. Casa Central has a Personal Cellphone Usage Policy that includes a reimbursement amount.
Remote Work/Technology (WIFI)/Mobile Phone Usage: Not eligible for remote work. A personal mobile phone is required. Reference Casa Central’s Personal Cellphone Usage Policy for reimbursement information.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The content of this job description is not intended to be constructed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Receipt of the position description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will.
The job description provides a general summary of the position in which I am employed, that the contents of this job description are job requirements and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation.