Health Referral Coordinator

Referral Coordinator

AllCare Health offers competitive wages, an excellent benefits package including affordable healthcare, 401k retirement, wellness programs, and flexible schedule options.

This position is responsible for managing and coordinating outside specialty appointments requested to ensure continued continuity of patient care timely and professionally; as well as working closely with area hospitals, ancillary departments, and specialty physicians, nursing facilities, patient families, and the general public.

Manage and coordinate all medical referrals thru the Electronic Health Record system.

• Communicate directly with patients by giving and receiving information, as well as building rapport with them.
• Process insurance referrals and maintain quality documentation on each insurance authorization.
• Greets/assists patients with front office concerns and provides exceptional customer service to patients, providers, office staff, and other representatives via inbound and outbound calls as well as in person.

Performs data collection and data entry, following through and documenting the interaction.

Utilizes the computer system according to departmental protocols to include accurate data entry and retrieval of information for reporting purposes.

Triages patients for same day appointments, recording vital signs, current medication list, and chief complaint.

Handles phone triage of patients calling with non-medical concerns

Arranges referrals, prior authorizations, orders labs and studies.

Schedules patients for appointments, and inputs/updates patient demographic information in the EHR system

Ensures rooms and equipment are kept clean; maintains laboratory equipment when necessary.

Covers and fills in for staff members as needed for efficient functioning during regular office days

Information access: entire medical record and insurance information, limited billing and collection accounts to enable coverage for clinic supervisor when necessary.

Meets all required training including those listed in Relias Learning Module System (LMS).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

All health care providers who are HIPAA covered entities, whether individuals or organizations, must get an NPI. Under HIPAA, you're a covered health care provider if you electronically transmit health information in connection with a HIPAA standard transaction, even if you use a business associate to do so. AllCare Health employs staff that are defined under OHA or CMS as health care providers. High School diploma or GED equivalent with a minimum of 2 years of medical office experience, including prior referral experience, required.

Insurance medical billing and coding expertise, preferred.

Coursework in medical terminology, preferred.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or employees of organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Computer Skills

Has advanced basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information, create presentations, download forms, and preserve/backup important data.

Ability to work with problems involving a few concrete variables in standardized situations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

AllCare Health is incorporated as an Oregon Benefit Corporation and has earned the coveted Certified B Corp status since 2017. As such, AllCare Health considers its impact on community, society, and the environment in all business decisions. We have long recognized the value in social, economic, and environmental concerns of our employees, customers, and community members. (AllCare Health headquarters are located in Grants Pass in Southern Oregon on the Rogue River, surrounded by mountains, forests, small farms, and breathtaking views. This thriving and energetic community is ideal for families and outdoor enthusiasts, with a temperate Pacific Northwest climate. We enjoy easy access to outdoor sports and recreation, river rafting, fishing, hiking, biking, wineries, outdoor concerts, the world-famous Ashland Shakespeare Festival, the stunning Oregon coast, magnificent redwood forests, pristine beaches, and much more.

Purpose | Working together with our communities to improve the health and well-being of everyone.

Vision | Thriving, Inclusive, and Equitable communities.

Brand Promise | Changing Healthcare to Work for You.

AllCare Health is dedicated to building a diverse and authentic workplace centered in belonging and serving our growing community. If you need accommodations, help in the application process, or wish to receive this job announcement in an alternative format, please call View phone number on click.appcast.io and ask for Human Resources.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.

Monday-Friday 8:00AM-5:00PM with a 1 hour unpaid lunch and two 15 minute paid breaks 40 Hours