Front Desk Receptionist- Weekend Shifts

We are looking for a Front Desk Agent to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. What is the role of a Front Desk Agent ? Front Desk Agent responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. You will make sure our front-desk staff, including Receptionists and Concierges, offer stellar customer service and provide memorable hospitality experiences for our guests. If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, we’d like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel’s image by answering guests’ requests and making sure our visitors are satisfied.

Responsibilities

Provide upscale guest service experiences for clients throughout their stay

Ensure clients are properly greeted upon their arrival

Monitor daily bookings and ensure assigned rooms are prepared prior to check-in

Coordinate luggage collection and storage

Oversee check-in and check-out procedures, including reservations and financial transactions

Promptly address guests’ requests, like in-room dining

Actively listen to and resolve complaints

Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services

Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns

Inform clients of our hotel services, including breakfast and dining options

Promote all hotel amenities, conveniences and programs offered

Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures

Appraise team’s performance and produce regular reports

Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience

Examine daily duties, assign tasks and check on progress

Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings

Recommend local tourist spots, including places to dine, shop and sight-see

Establish friendly relationships with regular hotel clients

Skills

Proven work experience as a Front Desk Agent

Understanding of all hotel management best practices and relevant laws

Hands-on experience with Hotel Management software (PMS)

Proficiency in English; knowledge of other languages is a plus

Customer service drive with outstanding communication and active listening skills

Excellent problem-solving and multitasking skills

Leadership skills along with the ability to motivate a team into high performance

Ability to work flexible hours

Strong sense of responsibility and a professional presentation

Job Type: Full-time

Benefits:

Employee discount

Flexible schedule

Paid time off

Referral program

Schedule:

8 hour shift

Monday to Friday

Weekend availability

Ability to commute/relocate:

Roslyn, NY 11576: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

Hotel experience: 1 year (Preferred)

The Roslyn, Tapestry Collection by Hilton is a quaint boutique property nestled in the tree-line hills of Roslyn, NY. The property’s 76 guest rooms and suites provide luxurious comfort to all who come to stay. The Hotel focuses on personalized, impeccable service and creating memorable stays whether for business or leisure.

The Hotel boasts a new fine dining restaurant and bar, Atlas New World Bistro, a cozy Lobby Lounge with a fireplace, and over 4,000 sq. ft. of flexible banquet & meeting space with in-house catering and state-of-the-art audio-visual equipment. It’s also home to a supper club, Roslyn's Cellar, which hosts music artists, comedians, psychic mediums, celebrity meet & greets, and more!

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