Head of Operations & Business Management

Our client is an established and growing organization with operations across the Richmond and Hampton Roads markets. As the business continues to strengthen and scale its operational infrastructure, they are looking for an experienced Operations Manager to take ownership of warehouse, delivery, installation, and logistics operations across both locations.
The right person will inherit an existing management team while helping rebuild processes, develop people, improve accountability, and create a more stable and scalable operation.
Competitive base salary plus bonus
Opportunity to rebuild, improve, and ultimately own the operational structure
Existing warehouse and delivery/install management teams in place
We are seeking an experienced Operations Manager / Head of Operations to oversee warehouse, delivery, installation, and logistics operations across two locations. This individual will serve as the senior operational leader over existing managers and will be responsible for creating consistency, accountability, and operational excellence across both markets.
The organization is actively rebuilding portions of its operation, and the successful candidate must be comfortable stepping into an environment where every process may not yet be perfectly defined. We are looking for someone who can assess what is working, identify what needs improvement, develop the team, and build the structure necessary for long-term success.
Provide leadership and oversight across warehouse, delivery, installation, and logistics operations in both markets
Lead and develop existing warehouse, delivery, and installation managers
Oversee appliance and parts inventory, including inbound and outbound product movement
Ensure efficient delivery routing, scheduling, and installation coordination
Manage driver operations and support effective workforce scheduling
Address damages, callbacks, service issues, and situations requiring crews to return to customer locations
Establish stronger operational processes, accountability, and performance standards
Identify training needs and ensure managers and frontline employees have the tools needed to succeed
Maintain awareness of DOT requirements, CDL-related operations, driver safety, and applicable compliance requirements
Utilize technology and operational data to improve efficiency, visibility, and decision-making
Help recruit, retain, coach, and develop strong operational talent
Remain actively involved during the initial stabilization and rebuilding of the operation
Strong understanding of warehouse and inventory operations
Experience with delivery routing, driver management, transportation, or last-mile logistics
Working knowledge of DOT regulations, CDL-related requirements, driver safety, and operational compliance
Demonstrated ability to develop managers and improve team performance
Strong interpersonal skills with the ability to lead employees with different personalities, experience levels, and management needs
Proven ability to bring structure to complex or underdeveloped operations
Willingness to travel between the Hampton Roads and Richmond markets, currently approximately once per week with occasional additional travel during the rebuilding period

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